Guest Services - Front Desk Agent - New Bedford Harbor Hotel, New Bedford, MA

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests
• Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
• Answer the telephone in a professional manner
• Follow procedures on posting charges and settling guest accounts
• Effectively address and resolve guest problems to increase guest satisfaction
• Be knowledgeable of emergency procedures and Hotel policies

Requirements

• Hotel experience a plus
• Multitasking
• Customer service skills
• Possibility to cross train in other departments of the hotel

Benefits

• Brand Wide Room Discounts
• Company Wide Room Discount Program
• Referral Bonus Incentive
• Retailer Incentive Program
• Annual Review Program
• Extensive Room for Growth
• Paid Training