Front Desk Agent/Guest Services

Responsibilities

1. Warmly welcoming and checking in guests according to Marriott standards
2. Answering calls with professionalism (within 3 rings!)
3. Handling guest requests, complaints, and special needs with confidence and care
4. Managing room assignments, availability, and group activities
5. Processing accurate check-outs and payments
6. Balancing your cash bank and keeping it secure
7. Communicating effectively with all departments to ensure a seamless guest experience
8. Generating and distributing daily reports
9. Following all policies for payment, credit, and cash handling
10. Other duties as assigned

Requirements

• Strong communication skills and a friendly, professional demeanor
• Tech-savvy and quick to learn hotel systems
• Loves working with people and solving problems on the spot
• Stays calm under pressure and keeps a positive attitude
• Reliable, detail-oriented, and eager to help

Perks & Benefits

• 401(k) with company match
• Health, dental, vision, and life insurance
• Paid time off
• Employee assistance program
• Hotel & travel discounts
• Referral bonus program
• Flexible scheduling

About The Team

The Courtyard Newark-University of Delaware is located on a beautiful suburban campus and offers impeccable service coupled with state-of-the-art technology. Guestrooms are beautifully appointed and feature well-lit workstations and complimentary Wi-Fi. The hotel is near many local businesses and is adjacent to Clayton Hall Conference Center, a university-run facility with over 40,000 square feet of meeting space.