Guest Services Event Staff, Subaru Park

About The Role

As part of the Guest Services team at Subaru Park, you’ll help shape the game-day experience for our fans. Our staff is dedicated to creating a safe, welcoming, and energetic environment throughout the stadium.

• Warmly greet guests and welcome them to Subaru Park.
• Assist with ticketing questions, seating locations, and general stadium procedures and policies.
• Comfortably manage and interact with large groups of guests.
• Maintain awareness and control of your assigned section or area.
• Anticipate, identify, and resolve issues to promote a safe and enjoyable environment.
• Share general building information, including locations of amenities and services.
• Ensure all areas remain safe for guests and staff.
• Monitor alcohol consumption and help address related concerns appropriately.
• Deliver exceptional, friendly, and proactive customer service.
• Perform additional duties as assigned to support stadium operations.

Qualifications

• Available to work a part-time schedule that includes frequent evening and weekend shifts (majority of events occur during these hours).
• Previous customer service experience preferred.
• Ability to remain calm and professional in high-stress or fast-paced situations.
• Comfortable standing for long periods.
• Ability to work outdoors in varying and extreme weather conditions.
• Friendly, outgoing, and positive personality.
• Consistently courteous, polite, and committed to delivering a great guest experience.

Benefits

• Part-time employees are eligible for our 401(k) savings plan, including employer 401(k) matching (subject to plan eligibility and terms).

Company Culture

The Philadelphia Union are defined by a culture that is Young, Fearless, and Challenger-driven. We are unafraid to think differently, push boundaries, and pursue excellence in everything we do. We believe success is built through accountability, collaboration, innovation, and a relentless drive to raise the bar. Our deep connection to Philadelphia is woven into who we are. From the Club’s crest and colors to the thirteen stars and rallying cry, the Union proudly reflect the city’s revolutionary spirit and its legacy as the birthplace of American independence.