Event Staff Guest Services

About the role

Medieval Times is looking for high-energy, friendly individuals to join our Guest Services / Event Staff department. Event Staff contribute to the ultimate Medieval Times experience by greeting and assisting guests, patrolling and monitoring premises to prevent theft, violence, and rule infractions.

Responsibilities

• Interacts with guests, answers questions, and acts as an ambassador for Medieval Times
• Patrols and monitors the interior and exterior of the facility to ensure the safety of team members, guests, and property
• Recognizes and anticipates safety hazards and potentially volatile situations; addresses and resolves problems as needed
• Enforces local laws and ordinances as well as rules and regulations of Medieval Times
• Accompanies cashiers in transporting money between Cash Control and Retail departments
• Calls police or fire department in cases of emergency
• Inspects building environmental controls and other equipment to ensure they are turned off when not in use
• Inspects stables to ensure the security of horses
• On non-show days, records any property and equipment issues and any visitors in the security log
• Performs additional duties as assigned

Requirements

• Ability to walk, stand, or sit for extended periods of time; occasional need to run short distances
• Ability to interact and communicate with team members and guests
• Ability to deal with unpleasant or discourteous guests and diffuse potentially volatile situations
• Ability to lift up to 40 lbs.
• Requires work indoors in environmentally controlled conditions and outdoor exposure to all weather conditions on occasion
• Must have a valid Driver’s License

Qualifications

• High school diploma or equivalent preferred
• 1-2 years of event staff/guest services experience preferred

Schedule

Varied hours/days, including nights, weekends, and holidays, as needed.