Event Staff Guest Services

About the role

Medieval Times is looking for high-energy, friendly individuals to join our Guest Services / Event Staff department. Event Staff contribute to the ultimate Medieval Times experience by greeting and assisting guests as needed, patrolling and monitoring internal and external premises to prevent theft, violence, and infraction of rules.

Responsibilities

• Interacts with guests, answers questions, and acts as ambassador for Medieval Times
• Patrols and monitors interior and exterior of facility to ensure safety of team members, guests, and property
• Recognizes and anticipates safety hazards and potentially volatile situations and addresses as needed; resolves problems
• Enforces local laws and ordinances as well as rules and regulations of Medieval Times
• Accompanies cashiers in transporting money between Cash Control department and Retail departments
• Calls police or fire department in cases of emergency
• Inspects building environmental controls and other equipment to ensure they are turned off when not in use
• Inspects stables to ensure security of horses
• On non-show days, records any property and equipment issues and any visitors in security log
• Performs additional duties as assigned

Requirements

• Ability to walk, stand, or sit for extended periods of time; occasional need to run short distances
• Ability to interact and communicate with team members and guests
• Ability to deal with unpleasant or discourteous guests and diffuse potentially volatile situations as needed
• Ability to lift up to 40 lbs.
• Requires work indoors in environmentally controlled conditions and outdoor exposure to all weather conditions on occasion
• Must have a valid Driver’s License

Schedule

Varied hours/days, including nights, weekends, and holidays, as needed.

Qualifications

• High school diploma or equivalent preferred
• 1-2 years of event staff/guest services experience preferred