Guest Services Event Staff | Part-Time | Centene Community Ice Center

About the role

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Responsibilities

• Proactively welcome guests and answer questions.
• Identify opportunities to create memorable experiences for guests.
• Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
• Provide directions to ticketed seats and other facility locations.
• Prevent guests from moving from one seat to the next.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Aid guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
• Effectively communicate safety and security measures.
• Report any suspicious activity to supervisors and/or management.
• Monitor your section for additional and continuous assistance.
• Assist with potential chair strikes at end of evening.
• Perform other duties and responsibilities as assigned.

Qualifications

• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Strong verbal skills.
• Ability to handle stressful situations.
• Previous experience in a customer service-based industry is welcomed.
• Previous experience within a sports, entertainment, or related field is welcomed.
• Flexible schedule including weekends and nights.
• Able to lift heavy objects.
• Able to tolerate exposure to multiple external elements, extensive walking through the venue including stairs, exposure to loud noises, and standing for long periods of time.

Benefits

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

Pay

This role pays an hourly rate of $16.00.

Schedule

This position will remain open until July 17, 2026.

About The Venue

Saint Louis Music Park is a 4,500-seat outdoor venue that hosts concerts, festivals, corporate events, and more. Performers have included Alicia Keys, Chappel Roan, Benson Boone, The Avett Brothers, 5 Seconds of Summer, Jack White, BUSH, O.A.R and many more. It offers an intimate outdoor amphitheater experience and boasts a fan-centric pavilion featuring food trucks, picnic tables, yard games, and more.

Centene Community Ice Center is a state-of-the-art facility designed for hockey programming that is curated for all ages and skill levels. It houses three sheets of ice year-round and also features an outdoor rink for use in winter months. It is the official practice facility for the St. Louis Blues of the National Hockey League (NHL) and serves as the home rink for Lindenwood University (NCAA DI). Alongside hockey development programs, the facility also offers freestyle skating and daily public skate sessions providing a unique experience for locals to get on the ice.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.