Guest Services Employee - Admissions - Part Time / Year Round

About the role

Guest Services Employees (GSE) at the Lehigh Valley Zoo (LVZ) are required to perform a variety of duties with the goal of maximizing the guest experience. The Admissions role has a primary focus on efficient and effective guest entry — consisting of scanning and selling tickets, experiences and memberships. Admissions employees are front‑facing and usually the first Zoo representatives to welcome our guests, so the role requires quality customer service, knowledge of our admissions platforms and a desire to be accessible to guests for questions and concerns.

Responsibilities

• Create and maintain a positive experience for all Zoo guests
• Operate the Fareharbor ticketing platform proficiently
• Understand procedures for member check‑in, will call, AZA Reciprocal lists, etc.
• Maintain awareness of all daily promotions, event times, discounts, coupons, offers, etc.
• Share general information with guests – events, promotions, animals off exhibit, zoo maps, communication with rest of zoo – and answer their questions
• Direct groups/birthday parties/encounters to correct location upon arrival
• Keep entry line moving, finding proper balance between answering questions and radioing for assistance
• Work with the Membership department and gain a full understanding of the program
• Willingness to upsell guests during check‑in process
• Ensure cash in box is properly counted and balanced prior to and following shift
• Ability to engage in proper radio etiquette to communicate with staff
• Attend Morning Roundup, which is held 30 minutes prior to Zoo opening
• Contribute to daily Zoo cleanup after shift or after closing time, as needed
• Understand Zoo Codes and responsibilities to assist in remedying zoo emergencies
• Other duties as assigned by Zoo management

Skills

• Excellent communication skills
• Comfortable speaking to small and large groups of people
• Ability to act in a friendly, outgoing, polite, and professional manner with guests and staff
• Ability to develop and maintain effective working relationships
• Ability to follow written and oral direction and to exercise good judgment
• Personal and professional image and demeanor
• Competent handling of money

Qualifications

• High school diploma or equivalent preferred
• Must possess a valid driver’s license or have reliable transportation
• Ability to work some signature events, special promotions and Winter Light Spectacular; all which require availability on weekends, holidays and evenings

Pay

$11.00 per hour

Schedule

Part‑time, flexible schedule; year‑round position with availability required on weekends, holidays and evenings.