Guest Services Associate (Seasonal, Part Time)

About the Role

The Guest Services Associate works in several capacities at the exhibition. As front desk staff, Guest Services Associates greet visitors and process transactions. As docents, Guest Services Associates ensure the safety of the facility and the visitors inside it by observing and reporting. In this position, you may be asked to assist in the gift shop or assist customers in the bar area.

This is a seasonal, part-time position which requires a part time flexible schedule including weekends, evenings, and holidays up to 29 hours a week or less over a 90-day period. Ideal candidates can commit to the full season starting July 27, 2026 (or later) and ending approximately 90 days from start date.

Job Responsibilities

• Greet visitors and provide exceptional customer service when interacting with guests.
• Sell admissions tickets and check in advance purchase tickets.
• Provide information to visitors about rules, upcoming events, Meow Wolf history and more.
• Monitor crowds to help ensure the safety of guests and staff.
• Clean areas of the building including but not limited to the lobby and restrooms.
• Check that objects in the exhibition are in the correct place and exhibits are functioning properly.
• Help ensure the safety of visitors requesting Security when needed.
• Assist visitors where needed.
• Report emergencies to the manager and security when needed.
• Respond to injuries and emergencies appropriately.
• Record maintenance issues.
• Clean the exhibit, bathrooms, lobby, and parking lot.
• Assist with crowd control on busy days.
• Follow special protocols for special events and 21+ concerts/shows, including monitoring alcohol and access.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Essential Skills and Abilities

• A flexible schedule with the ability to work days, nights, weekends, and possibly holidays.
• Demonstrated excellent customer service skills.
• Demonstrated excellent communication skills.
• Demonstrated ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel.
• Experience with point of sale systems and responsibly handling cash.
• Willingness to participate in training and classes to develop new skills.

Required Qualifications

• High School Diploma or Equivalent.
• Minimum 3 years in customer service position.
• Must be 18 years of age or older.
• May be asked to obtain an alcohol handlers permit if working 21+ events.
• Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Desired Qualifications

• Be bilingual or multilingual.
• Organized and self-motivated with a strong attention to detail.
• Excellent time management and organizational skills.
• Excellent interpersonal skills.
• Adaptable to changing needs and possess the ability to take on new tasks.
• Must be agile and adaptable based on the needs of a dynamic work environment and collaboration with diverse teams.

Work Environment and Physical Demands

In this role, one may be tasked with working the Guest Services desk in an office like environment, or working as a docent which entails maneuvering around the exhibit. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners as a front desk associate. As a docent, employees may be required to be in a stationary position, stand, crawl, and occasionally ascend and descend a ladder or stairs as needed. Employees may be required to lift up to 20lbs. The employee will comply with company and OSHA standard workplace safety protocols.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule

This position has an effective start date on or after 7/27/2026, with the position ending no later than 90 days from start date. This position is seasonal. We are looking for those who have flexible part time evening, weekend and holiday availability up to 29 hours a week.

Travel is not required for this position.