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Jobs · OTHR · Texas

Retail & Guest Services Associate (Seasonal, Part Time)

Meow Wolf · Grapevine, TX · 3 days ago
OTHR$18/hrPart-time

Job Description

The Retail & Guest Services Associate delivers an exceptional experience for every visitor during our busy winter season. This hybrid position supports both the Gift Shop and Exhibition Front-of-House teams — greeting guests, processing sales, maintaining a welcoming environment, and helping ensure safety and fun throughout the space.

  • Handle a variety of responsibilities including ticket and retail transactions, guest assistance, exhibit monitoring, and maintaining clean, organized areas.
  • Support special events or 21+ functions as needed, following proper safety and access protocols.

Essential Skills And Abilities

  • High school diploma or equivalent
  • Minimum 1–3 years of customer service or retail experience
  • 18 years of age or older
  • Flexible schedule with ability to work days, evenings, weekends, and holidays
  • Strong communication and interpersonal skills
  • Comfortable learning and using POS systems and basic computer software
  • Able to remain calm and professional in fast-paced or challenging situations

Desired Characteristics And Qualities For All Team Members

  • Experience with Vend POS or Google Drive
  • Bilingual or multilingual
  • Prior experience in retail, hospitality, museum, or entertainment environments

Work Environment

This job operates in an office environment as well as a museum/ art exhibit. This role routinely uses cleaning equipment such as mops, vacuums, and other cleaning tools. Employees may be required to lift up to 60lbs.

Physical Demands

  • Cumstantly exposed to chemicals and fumes
  • Routine repetitive movement
  • Ability to kneel, crouch, reach, and grasp

Supervisor Responsibilities

This position does not require supervisory responsibility.

Travel

Travel is not required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Impact

Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

Inclusion

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are!

Benefits

  • The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families.
  • As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.
  • Medical Insurance options: PPO & HDHP*
  • Dental and Vision Insurance*
  • HSA, HRA, and FSA options*
  • 401k Retirement Plan
  • Company paid Life Insurance Policy and Disability Coverage(s)
  • Voluntary Critical Illness and Life Insurance Policies
  • Company Paid Employee Assistance Program
  • Paid Parental Leave for 12 weeks
  • Discount off Meow Wolf Gift Shop Merch and Cafes
  • Admission to Meow Wolf attractions for employees and guests
  • Regular or Project Based Full-time positions

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