Guest Services Associate (Part-Time)

We need to output HTML fragment with sections for headings present: About the role? Not present. Responsibilities? There's "Functions and Duties" with subcategories. Could treat as Responsibilities. Requirements? There's "Requirements and Job Specifications". Benefits? Not present. Pay? Not present. Schedule? There's "Supplemental Information Hours Worked: Full-time: Part-time: up to 29 hours per week maximum, days and hours vary". That's schedule info. So we can include Schedule section. We need to remove boilerplate: "General Summary" repeated, "Supplemental Information" maybe keep schedule. Remove lines about resumes not accepted, application instructions, background check, contact info. Also remove "Limited exposure to some adverse temperature conditions..." that's part of General Summary? Actually that is in General Summary? It appears after "Scheduled work hours...". That is part of General Summary. We need to preserve substantive info. So keep that sentence? It's about limited exposure to adverse temperature conditions etc. That's substantive. Keep. We need to format: Use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to decide sections: Could have "About the role" (maybe from General Summary). But the instruction: "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can choose appropriate headings based on content. We have General Summary (description). Could map to "About the role". Then "Responsibilities" for Functions and Duties. Then "Requirements" for Requirements and Job Specifications. Then "Schedule" for Hours Worked. We should not repeat job title as heading. No Job ID. We need to preserve all substantive info, not invent. Let's extract content. General Summary paragraph: "The Guest Services Associate is responsible for a variety of guest related activities. Duties may include assisting and greeting guests; counting guests; collecting and remitting cash; safe and efficient operation of rides; setting-up displays, loading, unloading and stocking merchandise; selling merchandise in gift shops; food service and catering preparation, displaying and selling food to guests; assisting in setting up and breaking down of zoo events and rentals. Other duties will include maintaining assigned work station in an aesthetically pleasing and businesslike manner, which could include ticket office, gift shop, cafes and surrounding areas. There is constant direct exposure to the public. Scheduled work hours and assigned areas may vary to meet the needs of Zoo guests. Must be flexible to work some evenings, and early morning hours, weekends and some holidays are required. Limited exposure to some adverse temperature conditions with extended periods of sitting and standing in a small workspace." We need to keep all that. Now "Requirements and Job Specifications": list: Education Required: H.S. diploma or equivalent. License(s) Required: Valid LA driver's license. Years Relevant Work Experience: 1 year retail experience or customer service experience in a related field. Equivalent combination of education and experience will be considered. Preferred: 3 or more years related experience We can format as list. Then "Knowledge, Skills And Abilities": list items: Experience in retail sales, food service or catering; cash register operation / point-of-sale operation preferred Basic math and computer skills. Basic cash handling knowledge with the ability to compile daily cash verifications Demonstrated ability to communicate positively & effectively with public both orally and written Ability to work in a fast pace environment and sometimes stressful situations Ability to work a flexible schedule including evenings, weekends, and holidays as required Ability to follow instructions and adhere to standard operating procedures including but not limited to safety protocols Ability to develop and maintain cooperative working relationships with all Zoo team members and contacts regarding company business We could treat these as part of Requirements or maybe separate "Skills". But instruction says we can use headings like Skills. However we prefer few substantive sections. Could combine Requirements and Skills into one "Requirements" section with sublists? But we need to use

  • for any list. Could have two lists under same heading? Might be okay. But better to separate: "Requirements" for education, license, experience. "Skills" for knowledge, skills, abilities. But we need to decide headings: About the role, Responsibilities, Requirements, Skills, Schedule. We must not create empty sections. All have content. Now "Functions and Duties Essential Functions And Duties": we have subheadings: Guest Relations, Financial, Ticket Sales and Rides, Gift Shop, Food Service and Catering. Each with bullet-like sentences (some are paragraphs). We need to turn into
    • for any list of duties. So we can create a
      with each duty as
      • . However there are subcategories; we could keep subheadings as

        maybe? But instruction: use

        for section headings,

        • for any list of duties/requirements/benefits, and

          for prose. So we could treat each subsection as a

          heading? Actually subheadings like "Guest Relations" could be

          Guest Relations:

          but that's not allowed? Not specified. We could just make each duty as
        • and ignore subheadings, but we might lose some structure. However we must preserve all substantive information; we can include subheadings as part of
        • text. Simplify: create a
          where each
          • contains the duty description, possibly starting with the subheading. Let's list duties: Guest Relations: - Provide excellent customer service to all Zoo visitors in a friendly, efficient and professional manner at all times; including but not limited to: welcoming visitors with appropriate greetings, answering visitor questions, handling cash transactions, and resolving guest-related issues efficiently. - Constantly strives to further the mission of the organization by avidly supporting BREC's Baton Rouge Zoo. - Be familiar with current zoo activities, exhibits, programs and services to assist customers. - Opens, closes and maintains a cleanliness of work and sales areas, including front gate area; indoors and outdoors. - Flexible in working various guest services locations and cross training in other areas - Implements sustainable practices and makes suggestions for improvements in daily tasks whenever possible. - Adheres to local, state and federal health and safety regulations - Adheres to the employee uniform and employee policies and procedures - Establish and maintain a positive attitude and working relationship with all staff. Financial: - Operates POS system, counts and remits receipts, and provides fiscal accounting as required. - Maintain proper cash handling by following BREC financial procedures. - Participate in inventory activities. - Collecting money and recording counts at Zoo vending operations. - Completes reports as needed. Ticket Sales and Rides: - Selling tickets for admission and ride and closes/balances the register. - Operate Zoo Train and Tram along the designated path of the Zoo, delivering a standard guided tour. - Responsible for safe boarding and disembarking of guests on ride. - Responsible for the daily maintenance and fueling of the train/tram. - Collecting Friends of the Zoo membership applications when FOZ staff is not present. Gift Shop: - Assist with merchandise display set-up. - Loading, unloading and stocking merchandise. - Ensures the gift shop is stocked with supplies that are needed to efficiently serve guests. - Responsible for continuing monitoring and adjusting merchandise levels. - Performs other duties as assigned. Food Service and Catering: - Prepares and serves food service items while adhering to health and safety regulations. - Assists in inventory of merchandise. - Loading, unloading and stocking merchandise. - Hosting Zooper Birthday Parities – including set up and cleanup of party room. May include presenting animal encounters. - Cleaning and sanitizing indoor and outdoor work areas throughout the day. - Assisting with set up and cleanup of facility rentals. Now schedule: "Supplemental Information Hours Worked: Full-time: Part-time: up to 29 hours per week maximum, days and hours vary". So schedule: Part-time up to 29 hours per week, days and hours vary. Also mention Full-time? It says Full-time: Part-time: up to 29 hours per week maximum, days and hours vary. Possibly they meant Full-time/Part-time? Actually ambiguous. We'll keep as: Part-time: up to 29 hours per week maximum, days and hours vary. Also mention Full-time? Could include both: Full-time and Part-time: up to 29 hours per week maximum, days and hours vary. We'll keep the exact sentence. Now About the role: we can use the General Summary paragraph. Now we need to remove boilerplate: lines about resumes not accepted, application instructions, background check, contact info, "Limited exposure to some adverse temperature conditions..." we keep. Also remove "General Summary General Summary:" duplicate. Now produce HTML. Structure:

            About the role

            The Guest Services Associate is responsible for a variety of guest related activities. Duties may include assisting and greeting guests; counting guests; collecting and remitting cash; safe and efficient operation of rides; setting-up displays, loading, unloading and stocking merchandise; selling merchandise in gift shops; food service and catering preparation, displaying and selling food to guests; assisting in setting up and breaking down of zoo events and rentals. Other duties will include maintaining assigned work station in an aesthetically pleasing and businesslike manner, which could include ticket office, gift shop, cafes and surrounding areas. There is constant direct exposure to the public. Scheduled work hours and assigned areas may vary to meet the needs of Zoo guests. Must be flexible to work some evenings, and early morning hours, weekends and some holidays are required. Limited exposure to some adverse temperature conditions with extended periods of sitting and standing in a small workspace.

            Responsibilities

            • Guest Relations: Provide excellent customer service to all Zoo visitors in a friendly, efficient and professional manner at all times; including but not limited to: welcoming visitors with appropriate greetings, answering visitor questions, handling cash transactions, and resolving guest-related issues efficiently.
            • Guest Relations: Constantly strives to further the mission of the organization by avidly supporting BREC's Baton Rouge Zoo.
            • Guest Relations: Be familiar with current zoo activities, exhibits, programs and services to assist customers.
            • Guest Relations: Opens, closes and maintains a cleanliness of work and sales areas, including front gate area; indoors and outdoors.
            • Guest Relations: Flexible in working various guest services locations and cross training in other areas
            • Guest Relations: Implements sustainable practices and makes suggestions for improvements in daily tasks whenever possible.
            • Guest Relations: Adheres to local, state and federal health and safety regulations
            • Guest Relations: Adheres to the employee uniform and employee policies and procedures
            • Guest Relations: Establish and maintain a positive attitude and working relationship with all staff.
            • Financial: Operates POS system, counts and remits receipts, and provides fiscal accounting as required.
            • Financial: Maintain proper cash handling by following BREC financial procedures.
            • Financial: Participate in inventory activities.
            • Financial: Collecting money and recording counts at Zoo vending operations.
            • Financial: Completes reports as needed.
            • Ticket Sales and Rides: Selling tickets for admission and ride and closes/balances the register.
            • Ticket Sales and Rides: Operate Zoo Train and Tram along the designated path of the Zoo, delivering a standard guided tour.
            • Ticket Sales and Rides: Responsible for safe boarding and disembarking of guests on ride.
            • Ticket Sales and Rides: Responsible for the daily maintenance and fueling of the train/tram.
            • Ticket Sales and Rides: Collecting Friends of the Zoo membership applications when FOZ