Guest Services Associate (Seasonal, Part Time)

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About the role

Often serving as the first point of contact, the Guest Services Associate is responsible for welcoming our guests to our mind-bending art experience and providing engaged interactions throughout their visit. As Guest Services Associate, you will actively encourage all guests to immerse themselves in Meow Wolf's explorable interactive storylines, while fulfilling other key operational duties and tasks to ensure each guest receives a beyond-exceptional experience while visiting our exhibitions. This role champions weirdness, radical inclusion, and the power of creativity to change the world.

Responsibilities

• Greet guests and provide information about ticketing, upcoming events, Meow Wolf history and more
• Monitor crowds and assist with crowd control to ensure the safety of guests and staff, including reviewing guest code of conduct and experience expectations before entry
• Process ticketing and merchandise transactions
• Monitor objects and props within the exhibition to ensure proper placement and functionality
• Provide guests with information about the interactive experience, narrative, and contributing artists
• Create and maintain a pleasant environment for guests by collaborating with other team members to keep the exhibition clean and organized at all times
• Respond to injuries and emergencies appropriately, including reporting incidents to the manager on duty
• Fulfill other duties as required or directed by management

Requirements

• Strong service skills and welcoming demeanor
• Communicate with others to exchange information
• Embody Meow Wolf customer service expectations to enhance guest’s experience
• Learn and operate ticketing and point of sale systems
• Follow and enforce safety rules
• Maintain composure in stressful situations
• Adaptable to changes in a fast-paced work environment
• An interest in the arts
• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
• Must be 18 years of age or older at time of hire

Qualifications

• Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, escape rooms
• Prior experience with point-of-sale systems
• Bilingual, especially but not limited to English and Spanish

Work environment & physical demands

• This position works in indoor settings with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/or enclosed spaces.
• When working in outdoor settings, the position is exposed to weather conditions, and varied temperatures.
• Moving in different positions to accomplish tasks in various environments including tight spaces.
• Remaining in a stationary position for prolonged periods.
• Repeating motions that may include the wrists, hands and/or fingers.
• Positioning or moving objects up to 20 pounds.
• All employees will comply with company and OSHA standard workplace safety protocols.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule

This position has an effective start date on or after 9/21/2026, with the position ending no later than 90 days from start date (~ 12/20/2026). This position is seasonal. We are looking for those who have flexible part-time availability including evenings, weekends and holidays.

Pay

Compensation for this role is $19.75/hour.

Benefits

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance options: PPO & HDHP
• Dental and Vision Insurance
• HSA, HRA, and FSA options
• 401k Retirement Plan
• Company paid Life Insurance Policy and Disability Coverage(s)
• Voluntary Critical Illness and Life Insurance Policies
• Company Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes
• Admission to Meow Wolf attractions for employees and guests

Regular or Project Based Full-time positions.