Guest Services Coordinator

About the role

This is a 100% remote, full-time role open to candidates in the United States. The position supports travel planning, reservations, traveler support, supplier coordination, itinerary, and booking workflows through organized remote execution, accurate documentation, clear communication, and dependable follow-through.

Responsibilities

• Support booking, reservation, itinerary, traveler-service, or travel-operations tasks that fall within the Guest Services Coordinator role.
• Maintain accurate traveler, booking, schedule, supplier, and service records across approved systems and shared workflows.
• Research or verify travel options, availability, requirements, or service details and organize findings for clear decision-making.
• Communicate confirmations, changes, exceptions, and next steps professionally with travelers, customers, suppliers, or internal teams.
• Resolve routine travel-service issues using documented procedures and escalate complex changes while preserving a clear activity record.

Requirements

• Demonstrated ability to perform Guest Services Coordinator work, or closely related training/experience, with reliable accuracy and follow-through.
• Comfort using common remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software.
• Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions in the workflow.
• Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality.
• Authorization to work in the United States and the ability to maintain a reliable internet connection and suitable private workspace for this remote position.

Skills

• Travel Documentation
• Attention to Detail
• Time Management
• Supplier Coordination
• Remote Collaboration
• Travel Research
• Booking Management
• Schedule Coordination

Pay

Base compensation: $43,000–$69,000 per year, depending on experience and demonstrated role alignment.

Schedule

Full-time, 100% remote within the United States.