Guest Services Coordinator

Overview

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents.
• Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collections and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepares and distributes resort communications such as rule reminders, violation notices, newsletters, etc.
• Affixes guest reservations in person and via phone
• Affixes office supplies and prepares supply orders as needed
• Affixes guest and resident relations events and activities within the resort
• Affixes marketing materials
• Affixes collection calls for site rental payments as directed; submits bad debt files to collections
• Completes and maintains resort records, reports, and files
• Refers sales prospects to the RV Resort Manager and/or Sales Manager and enters prospect information into property management/reservation system in a timely manner
• Obtains approvals on prospective resident applications; tracks all approvals and denials
• Affixes assistance with prospective residents by checking the status of Sun Homes inventory; reviews home listings, shows homes, and assists with rental applications
• Reviews and codes invoices and other payables & submits to manager approval
• Checks guests in and out for their reservations
• Greets and establishes rapport with guests, current and prospective residents
• Fields resort comments, suggestions, and complaints to resort leadership
• Maintains petty cash fund

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Strong customer service skills (Required)
• Excellent telephone skills (Required)
• Good problem solving skills (Required)
• Professional appearance (Required)
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner (Required)
• Must have a valid driver's license (Required)

Rewarding Benefits

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Get paid daily with DailyPay
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
• $17-$17.50 per hour