Guest Services Coordinator

About the role

As our Guest Services Coordinator, you will cover routine office and clerical responsibilities for one of our resorts. You will also serve as the face of the resort, interacting with current and prospective guests who come to the office with questions and concerns. This is a seasonal position that requires flexible scheduling availability.

Responsibilities

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the Resort Manager
• Check guests in and out for their reservations
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with the preparation of marketing materials

Requirements

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
• Excellent written and verbal communication skills
• Readily available and approachable for all guests while providing excellent guest service
• Prior administrative experience is preferred
• Resort office or hotel front desk experience is a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period of time. The employee is also regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Training

Island Hospitality is committed to employee development and offers a formalized training and development program, providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. Team members joining from other organizations can build on prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Benefits

• Referral bonus program to any of our locations
• Seasonal Now and Later Bonus
• Team Member Wellness Program

Pay

$20.00 per hour