Guest Services Coordinator

About the role

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. The Guest Services Coordinator will be responsible for hospitality services as it relates to in-store client experience to support the achievement of minimum monthly sales goals.

Responsibilities

• Own the client experience for all hospitality needs within the store, including the service of food and beverage services to clients as they shop with the selling teams.
• Support the development of meaningful and profitable relationships with internal and external clients through the execution of hospitality needs provided in the Guest Kitchen.
• Become an expert on service, in both personal and hospitality product presentation, following brand guidelines and taking pride in ensuring the highest level of experience at all times.
• Actively participate in team initiatives, supporting across Hospitality functions when needed.
• Develop meaningful and profitable relationships with internal and external clients over the phone.
• Facilitate sales via phone calls or electronic communication when appropriate or connect the client to the appropriate sales professional to take over the sale.
• Become an expert on product in store to relay product knowledge and availability to clients via phone or electronic communication.
• Facilitate customers' shopping experience through various services (assisting as needed, transportation service, concierge