Guest Services Coordinator

Job Summary

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greet and establish rapport with guests.
• Field resort comments, suggestions, and complaints to the Resort Manager.
• Check guests in and out for their reservations.
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
• Capture and post security deposits, rent, or funds for other services.
• Complete and maintain resort records, reports, and files.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Aid with the preparation of marketing materials.
• Other duties as assigned.

Requirements

• Valid driver’s license
• Prior administrative experience
• Strong customer service skills
• Excellent telephone skills
• Good problem-solving skills
• Professional appearance
• Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet
• RV resort office or hotel front desk experience, a plus

Perks & Benefits

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Get paid daily with DailyPay
• Access to hundreds of online learning modules via Sun University
• Vacation RV site rent discounts at Sun Outdoors locations nationwide