Guest Services Coordinator

Job Summary

A Guest Services role in a long-term care facility focuses on creating a positive and welcoming environment for residents, their families, and other visitors. This position typically involves a blend of customer service, administrative support, and coordination tasks to ensure a smooth and comfortable experience for everyone entering the facility.

Essential Duties And Job Responsibilities

• Warmly greeting and assisting residents, families, and visitors, including providing directions and answering inquiries
• Ensuring visitors adhere to facility policies and procedures, including signing in/out and coordinating with staff to prepare rooms for new residents and facilitating their smooth arrival
• Assisting with the admissions process, including inquiries, paperwork, and explaining billing and facility procedures
• Conducting facility tours for prospective residents and their families
• Facilitating introductions to caregivers and other departments
• Conducting post-admission satisfaction surveys and addressing initial questions or concerns
• Providing regular check-ins during the initial weeks of a resident's stay to ensure satisfaction
• Wearing identification badges
• Answering phones, managing resident call lists, and redirecting calls appropriately
• Responding to general questions and concerns, providing information about facility services, and making recommendations
• Documenting and escalating feedback and issues to ensure timely resolution
• Handling and distributing mail and packages
• Scheduling appointments for residents with medical staff or other professionals
• Reporting any changes in a resident's condition or behavior to the appropriate medical staff
• Collaborating with other departments to ensure seamless service delivery
• Ensuring the reception area is clean, organized, and inviting
• Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff

Requirements

• One or more years of experience in a clerical position in healthcare setting
• Maintain and have active CPR/BLS during employment
• Have a passion for caregiving and enhancing the quality of life for our residents

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible
• 401 (k) Plan: After 90 days of employment, with matching program
• Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave
• EAP Canopy with unlimited telehealth mental health visits
• Continuing Education and Higher Education Reimbursement
• Generous employee referral bonus program
• Flexible Spending Accounts & CERA: Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account)
• Professional Development: Opportunities for growth and development within the company
• Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more

About the Role

This role requires a warm and welcoming demeanor, excellent communication skills, and the ability to manage multiple tasks efficiently.

Qualifications

Must be able to work flexible hours, including evenings and weekends, and be available to assist residents and their families during these times.

Skills

Strong interpersonal skills, attention to detail, and the ability to work independently are essential.

Benefits

At Avamere, we offer a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible
• 401 (k) Plan: After 90 days of employment, with matching program
• Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave
• EAP Canopy with unlimited telehealth mental health visits
• Continuing Education and Higher Education Reimbursement
• Generous employee referral bonus program
• Flexible Spending Accounts & CERA: Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account)
• Professional Development: Opportunities for growth and development within the company
• Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more

Schedule

Monday-Friday 2pm-7pm

Pay

Compensation is commensurate with experience.