Guest Services Attendant (On-Call)

About the role

Four Seasons Resort O’ahu at Ko Olina is looking for an On-Call Guest Services Attendant who has a passion for excellence and the spirit of aloha. The Guest Service Attendant reports to the Guest Services Manager and provides guests with a full-service arrival and departure experience. Welcome all incoming and outgoing guests, assist with luggage, safely park guest vehicles in hotel or local garage and make necessary deliveries and pick-ups to and from guest rooms. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer service and satisfaction. Located on Oahu’s sunny western coast – wild, rugged and conveniently close to Honolulu and Waikiki Beach – the resort offers vast ocean views, lively pools and lagoons, water sports, tennis, golf, and the Naupaka Spa & Wellness Centre.

Responsibilities

• Park arriving and retrieve departing guest’s vehicles safely while adhering to all company and government traffic regulations and Resort Garage Parking Policy.
• Assess any damage and clearly note damage on claim ticket along with location of parked vehicle.
• Deliver and pick up luggage to and from guests’ room and maintain detailed records of all luggage, room and amenity deliveries.
• Greet all arriving guests with amenity and escort or guide guests to the front desk and introduce them to the Front Desk Agent.
• Greet and offer assistance to all guests passing through the lobby.
• Provide a safe and comfortable ride for resort guests; assure limo and house car are in good repair and stocked with necessary amenities; maintain appropriate log of guests transported and details.
• Use strong knowledge of the city to transport guests to and from their destination in the shortest possible time.
• Provide guests with directions, recommendations, and information about the city and its attractions; arrange for taxis or resort vehicle transportation as needed.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints and assist with inquiries regarding hotel services, hours of operations, key personnel, in‑house events, etc.

Requirements

• High School education or equivalent experience.
• 1 year of previous experience required.
• Prior experience at a luxury hotel or resort.

Qualifications

• Valid Driver's License required.
• Able to read, write and speak English.
• Successful candidates must possess legal work authorization in the United States.

Benefits

• 401k Contribution available after first 30 days.
• Friends & Family Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Onsite Parking.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Meals.

Pay

$19.12 per hour