Guest Services Attendant / Night Auditor FT - Must be 21 years old

Position Summary

Under general direction from the Guest Services Supervisor, responsible for accommodating guests by registering and assigning rooms to guests, issuing room keys, transmits and receives messages, maintains records of occupied rooms and guests' accounts, confirms reservations, and presents statements to and collects payments from departing guests. Maintains confidentiality of all privileged information.

Essential Duties & Responsibilities

• Greet, register, and assign rooms to guests.
• Establish form of payment by guest for accommodation and other hotel services; and verifies customers' credit, as needed.
• Maintains records of room availability and guests' accounts, manually and using computer software systems.
• Computes bills, collect payments, and make change for guests, as applicable.
• Performs bookkeeping activities, such as balancing cash accounts.
• Issues room keys; and provides necessary information and instructions to bellman.
• Review accounts and charges with guests during the check out process.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by computer software systems.
• Transmit and receive messages, using telephones or telephone switchboards.
• Contact housekeeping or maintenance staff when guests report problems.
• Contacts reservation call center to handle reservations.
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Record guest comments or complaints, referring customers to management as necessary.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Date-stamp, sort, and deliver incoming mail and messages.
• Maintain communication with co-workers and maintain a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account posting and balances made during the day.
• Maintains communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Tracks room revenues, occupancy percentages and other front office operating statistics.
• Prepares a summary of cash, check and credit card vouchers.
• Verifies all account