Guest Service Agent/Night Auditor

What You'll Do

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Familiar with all fire and emergency procedures.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout shift.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Able to communicate via telephone and/or radio with other departments.

About the Role

The Guest Service Agent/Night Auditor is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Requirements

• At least one year of previous experience in a full-service hotel front desk operation.
• High school diploma or general education degree (GED) required.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, able to work overnights, weekends and holidays.
• Work well under pressure, taking care of many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful!

Qualifications

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

Benefits

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

Schedule

Your schedule will vary based on the needs of the hotel, but typically includes overnights, weekends, and holidays.

Pay

Details regarding pay are not specified in the job posting.