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Jobs · West Virginia

Night Auditor/Guest Service Agent

Hollywood Casino at Charles Town Races · Charles Town, WV · 1 mo ago
Full-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate. We need to parse the posting: It's a job posting for a Front Desk Agent? The content includes description: "Provides outstanding customer service..." etc. That's responsibilities. Also there are requirements: "Previous hotel front desk agent and accounting/audit experience preferred. Must have the ability to calculate figures..." etc. Also qualifications: maybe "Must be able to qualify for licenses and permits..." etc. Skills: "Excellent computer skills including a working knowledge of common business software such as, Microsoft Office and Excel; proficient in PM systems." Also physical requirements: standing, walking, etc. Benefits: mention "Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment." Also "Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience." That's pay info but not specific numbers. We should not create Pay section unless posting actually states them. It mentions salary range but not actual numbers. The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state benefits (day-one medical coverage, 401(k) matching, annual performance bonus, PTO). So Benefits section is okay. Pay: It mentions "Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience." That's vague but it's stating something about pay. However rule says: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state something about pay (salary range based on experience). That's still stating pay info, albeit not specific numbers. Should we include Pay? The instruction: "Prefer a few substantive sections over many thin ones." Also "never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD")". The phrase "Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience." is somewhat generic but not filler like "commensurate with experience". It's a statement about how pay is determined. I'd say we can include Pay section with that sentence. However we must ensure we don't include placeholder. It's not placeholder. So include Pay. Schedule: No mention of schedule (hours, shifts). Not present, so omit Schedule. Now sections: About the role (maybe a brief intro). The posting starts with "WE’RE CHANGING ENTERTAINMENT. COME JOIN US..." That's about company culture. Could be About the role? Actually About the role could be a summary of the job. We have a paragraph describing the role: "Provides outstanding customer service to HCCTR internal and external guests..." That's responsibilities. So About the role could be the introductory paragraphs before responsibilities: "WE’RE CHANGING ENTERTAINMENT... At PENN Entertainment, you’ll get to be a part of an exciting industry..." etc. That's about the company and role. We'll treat that as About the role. Responsibilities: list of duties (the bullet-like sentences). We'll put them in
  • . Requirements: maybe "Previous hotel front desk agent and accounting/audit experience preferred. Must have the ability to calculate figures and amounts such as; discounts, interest, commissions and percentages. Ability to analyze and correct mistakes in accounting and cashiering is a must Must be able to qualify for licenses and permits required by federal, state and local regulations including but not limited to West Virginia Gaming License. Ability to define problems, collect data, establish facts, and draw valid conclusions." That's requirements. Qualifications: maybe overlapping with requirements. Could separate: Qualifications could be "Must possess excellent computer skills including a working knowledge of common business software such as, Microsoft Office and Excel; proficient in PM systems." But that's also skills. Actually skills section could cover computer skills, ability to calculate, etc. Qualifications could be licensing etc. Let's think: The posting includes: "Previous hotel front desk agent and accounting/audit experience preferred." That's experience requirement. "Must have the ability to calculate figures..." that's skill. "Ability to analyze and correct mistakes..." skill. "Must be able to qualify for licenses and permits..." that's qualification. "Ability to define problems, collect data, establish facts, and draw valid conclusions." that's skill/ability. "Must possess excellent computer skills..." skill. Also physical requirements: standing, walking, etc. Those could be under Requirements or maybe a separate section but we don't have a specific heading for physical demands; we could include under Requirements. We need to avoid duplication. Let's structure: About the role: intro paragraphs. Responsibilities: list of duties (the long list starting with "Provides outstanding customer service..."). Requirements: list of experience/skill/qualification items: "Previous hotel front desk agent and accounting/audit experience preferred.", "Must have the ability to calculate figures and amounts such as; discounts, interest, commissions and percentages.", "Ability to analyze and correct mistakes in accounting and cashiering is a must", "Ability to define problems, collect data, establish facts, and draw valid conclusions.", "Must be able to qualify for licenses and permits required by federal, state and local regulations including but not limited to West Virginia Gaming License.", "Must possess excellent computer skills including a working knowledge of common business software such as, Microsoft Office and Excel; proficient in PM systems.", plus physical demands: "While performing the duties of this job, the team member is regularly required to stand; walk; use and reach with hands and arms. The team member is frequently required to talk and or hear. The team member is occasionally required to stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate. The Hotel and casino are smoking facilities. However, smoking is not allowed by employees other than in the designated smoking locations." Qualifications: maybe we could treat licensing as qualification, but we already included in Requirements. To avoid thin sections, maybe combine Requirements and Qualifications into one? But we need to follow headings only if content exists. We could have Requirements and Qualifications both, but ensure they have substantive content. Could split: Requirements: experience and ability to calculate, analyze, define problems. Qualifications: licensing, computer skills, physical demands. However physical demands maybe not qualification. Let's decide: We'll have Requirements (experience, ability to calculate, analyze, define problems). Qualifications (licensing, computer skills, physical demands, smoking policy). Skills: maybe we already covered computer skills etc. Could merge skills into qualifications. But we need to avoid many thin sections. Perhaps better: About the role, Responsibilities, Requirements (includes experience, skills, qualifications, physical). Benefits. Pay. That's four sections. That seems reasonable. Thus we will not have separate Qualifications or Skills sections; we will incorporate those into Requirements. Check rule: "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but we can choose which to include. It says "include a section ONLY when the posting has real, specific content for it". So we can include About the role, Responsibilities, Requirements, Benefits, Pay. Omit Qualifications, Skills, Schedule. Now we need to ensure we don't include boilerplate like "Click HERE to discover how we empower team members..." that's a link; we should remove navigation/legal/EEO etc. Also remove "WE LOVE OUR WORK." etc? That's part of intro maybe but it's not boilerplate. It's part of the company culture. We'll keep it in About the role. Also remove "STAY IN THE GAME. FOLLOW US." etc. That's promotional; maybe remove as it's like social media. It's not substantive job info. Remove. Also remove "Equal Opportunity Employer" at end. Now craft HTML. We'll need to escape any HTML special characters? The text includes apostrophes, ampersands, etc. We'll just output as is; it's fine. Let's draft:

    About the role

    WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

    Responsibilities

    • Provides outstanding customer service to HCCTR internal and external guests and establishes a positive relationship with our guests
    • Answers and facilitates all incoming switchboard calls to the Hotel and Casino
    • Books guest hotel reservations
    • Maintains the guest room inventory of the hotel and sells remaining room inventory
    • Promotes the hotel and casino services, facilities and outlets
    • Provides guests with information and directions to local attractions
    • Performs Front Desk Agent duties to include guest check-in and check-out in a friendly, courteous and helpful manner
    • Checks for double bookings and adjusts to meet guest expectations
    • Responsible for clearing trace files
    • Responsible for handling guest relocations (aka walks)
    • Resolves guest concerns according to established standards, ensuring guest satisfaction
    • Responds to guest requests promptly and courteously; follows up on all guest requests personally to ensure complete guest satisfaction
    • Provides a professional image at all times through appearance and positive behavior
    • Resolves minor guest complaints to the satisfactory of the customer, informs supervisor of major problems, complaints, disturbances or unhappy guests through shift recaps.
    • Responds as an expert in emergency procedures and has a thorough knowledge of all crisis communication material.
    • Runs all emergency reports.
    • Communicates regularly with Housekeeping and Facilities to ensure safety and security of guests and team members
    • Issues, controls, and releases safe-deposit boxes.
    • Advise the manager if any overcommitment of room type.
    • Responsible for communicating with the Director of Hotel Operations all no-shows, late cancellations and relocated guests.
    • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s reports and prepares deposits.
    • Maintains cashier bank in accordance with HCCTR policies.
    • Completes shift and audit checklist tasks, such as credit check, high balance ledger and no-post report.
    • Maintains complete knowledge and complies with all hotel and departmental policies and procedures.
    • Maintains and inventories market shop - sells items to guest and customers and maintains excellence in merchandising.
    • Seek continuous self-improvement, training and skills development.
    • Comply with all reasonable requests made by management.

    Requirements

    • Previous hotel front desk agent and accounting/audit experience preferred.
    • Must have the ability to calculate figures and amounts such as; discounts, interest, commissions and percentages.
    • Ability to analyze and correct mistakes in accounting and cashiering is a must
    • Ability to define problems, collect data, establish facts, and draw valid conclusions.
    • Must be

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