Guest Services Attendant (Bell Attendant) - Casual

About the role

The Four Seasons Resort Lāna’i is seeking a Guest Services Attendant who embodies a passion for excellence and who brings enthusiasm to every interaction. This role plays a crucial part in shaping the guest experience by providing exceptional service and embodying the Golden Rule.

Responsibilities

• Greet guests upon arrival and escort them to their rooms, ensuring a warm and welcoming experience
• Deliver luggage to guest rooms at check-in and retrieve luggage upon departure, transporting items to storage areas or the front drive as needed
• Maintain accurate records of all luggage deliveries and pick-ups
• Acknowledge and greet all guests passing through the lobby, proactively offering assistance
• Handle all guest interactions with professionalism and genuine hospitality, responding to inquiries regarding hotel services, hours of operation, events, directions, and key personnel
• Accommodate special requests whenever possible and assist in resolving guest concerns to ensure satisfaction
• Perform guest and hotel errands, including off-property travel when required
• Provide safe, comfortable transportation for guests using hotel vehicles
• Ensure assigned vehicle is clean, in good working condition, and fully stocked with required amenities such as bottled water
• And more!

What to bring

• Successful candidate must possess legal work authorization in the United States
• The hospitality business operates 7 days a week, 24 hours a day, and scheduled days and times may vary based on need
• Hawaii State Department of Health requires obtaining a Tuberculous (TB) clearance card
• A Hawaii Driver’s License and Abstract is required for this role
• Ability to stand for extended periods, lift up to 100lbs, and push/pull as needed during shifts

Required by the Hawaii State Department of Health

• To obtain a Tuberculous (TB) clearance card

Benefits

• Hourly Rate: $21.72
• Competitive wages
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

Equal Opportunity, Affirmative Action Employer

We encourage applications from minorities, women, veterans, and individuals with disabilities. For more information about working at Four Seasons Resorts Lana’i, visit our social media pages:

• Twitter: @FSLanai
• Facebook: @FourSeasonsResortsLanai
• Instagram: @fslanai