Guest Services - Bell Clerk (Bell Desk Attendant) - Casual

About the role

The Four Seasons Resort Hualalai is seeking a Bell Desk Attendant who embodies a passion for excellence and a desire to provide exceptional guest service. This role involves coordinating all bellman-related activities, maintaining detailed records, assisting with valet services, and handling guest interactions with utmost hospitality and professionalism.

Responsibilities

• Coordinates all bellman related activities through use of manual and software applications related to position.
• Maintains detailed records of all luggage deliveries, guest room deliveries, amenity/wedding deliveries and all necessary back up.
• Assists Door attendant in retrieving valet tickets.
• Provides guests with directions, recommendations, and information about the city and its attractions.
• Arranges for taxis or resort vehicle transportation as needed.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.

Requirements

Work authorization required. Weekend & Holiday availability required. Valid Drivers’ License & clean driving record.

What to bring

A successful candidate must possess legal work authorization in the United States. Must be available for weekend and holiday shifts. Must have a valid drivers’ license and a clean driving record.

Benefits

• Hourly Rate: $27.28
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Royalty Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Schedule

Weekend & Holiday availability required.