Guest Services Attendant

About the role

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). You are the face of the guest experience as you skillfully greet and direct guests at our resorts. You are responsible for the safe, friendly, and efficient experience of our guests from our base areas, restaurant locations, and ticket offices. Join us in creating the Experience of a Lifetime!

Responsibilities

• Meet and greet guests while displaying positive guest service.
• Commit to guest satisfaction and assume responsibility for guest care and solving problems.
• Answer guest questions by becoming a resort operations and services expert.
• Assist other departments as needed, including ticket scanning, ticket sales, and activities operations.
• Clearing the base area may be a part of your role.
• Other duties as assigned.

Requirements

• Ability to stay enthusiastic and perform well when busy.
• Ability to work outside, on your feet, in all weather conditions for long periods of time.
• Ability to work weekends and holidays.
• Previous guest service experience preferred.

Benefits

• Free passes for employees.
• Employee discounted lift tickets for friends and family.
• Free ski and snowboard lessons.
• 40% retail discounts.
• Additional employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development (Epic Service).
• Referral Program.
• Wellness benefits.

Pay

Starting Wage: $20.00/hr. The expected pay range is $20.00/hr, which reflects some of the highest compensation rates in the industry.

Schedule

Employment Type: Winter Seasonal 2026/2027. Shift Type: Part Time hours available. Minimum Age: At least 18 years of age. Housing Availability: No.