Guest Services Associate - WorldMark Branson Resort

Starting Pay

$17/hourly

What You’ll Shine At

• Bring smiles to guests from around the world by providing warm welcomes
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
• Process cash and credit card transactions strictly following established procedures
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
• Reserve and confirm reservations for individuals and/or groups
• Provide guests with room rate quotes
• Respond to guest inquiries and concerns as quickly and completely as possible
• Promote teamwork and quality service through daily communications and coordination with other departments

What You’ll Bring

• Professional appearance and a positive, can-do attitude
• Excellent communication skills with the ability to read, write and understand English
• Basic math skills and knowledge of proper cash handling procedures
• Able to multitask and work in a fast paced environment
• Attention to detail and strong organizing skills
• Basic computer and office skills
• Hotel hospitality front office system knowledge a plus
• Ability to work independently or with others as needed
• High school diploma or equivalent
• One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred

How You'll Be Rewarded

• Diverse range of comprehensive health and welfare benefits
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program