Guest Services Associate II - Part-Time

What We're Looking For

A courteous and detail-oriented professional with strong communication skills.

Experience Requirements

• Experience in receptionist or clerical work preferred.

Educational Requirements

• High School Diploma or GED preferred.

Special Skills, Licenses, and Knowledge Requirements

• Computer skills are preferred.
• Ability to handle multiple calls efficiently and maintain confidentiality.

Why You'll Love Working With Us

At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.

• A comprehensive benefits program for you and your family.
• Professional development and support.
• Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program.
• We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state.

What You Will Do

• Efficiently and courteously process all incoming calls, facilitate emergency code paging, and operate a multi-station switchboard to assist internal and external customers.
• Answer, route, and place calls using appropriate telephone etiquette.
• Handle emergency/disaster code paging and voice paging according to policy.
• Maintain awareness of hospital departments, programs, and personnel for accurate call routing.
• Update and maintain contact lists, on-call books, and departmental logs.
• Operate overhead paging and external paging systems to contact physicians and staff.
• Ensure compliance with HIPAA and safety standards.
• Perform other duties as assigned.

What Sets BRG Apart

At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters. With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end-of-life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.