Guest Services Assistant

About the role

The position involves working cooperatively with other staff members to assist lodge residents in understanding and following policies and procedures, ensuring a secure environment for both residents and staff.

Location

736 W. Main Street, Lexington, KY 40508 (Fayette County)

Schedule

• Full-time: Wednesday–Sunday, 3:00 PM–11:00 PM
• Part-time: Friday, Saturday, and Sunday (1st and 2nd shifts available)

Pay

From $13.00 per hour

Responsibilities

• Greet everyone entering the facility in a kind, friendly manner.
• Provide a tour of the building upon checking in a client.
• Read the logbook upon going on duty.
• Refer questions regarding admission to the Director of Guest Services.
• Maintain a working knowledge of the Employee Procedure Manual and Residential Policy Manual.
• Circulate throughout the building and grounds every 45 minutes to ensure rules are followed and security is maintained.
• Record a headcount at least three times per shift.
• Keep all assigned statistics up to date.
• Maintain the cleanliness of the facility as instructed by the Director of Guest Services.
• Check on diners at each meal and monitor the dining room during mealtimes, making necessary announcements.
• Make logbook entries of pertinent events or information from your shift.
• Keep hallways clear of loitering residents.
• Maintain lodge security by monitoring visitors, ensuring VISITOR badges are worn, and verifying sign-ins and IDs.
• Cover for co-workers during absences.
• Provide additional services as required for the efficient functioning of The Salvation Army.

About the organization

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.