Guest Services Agent--Knott's Hotel

About the role

The Guest Service Agent provides a warm welcome while registering guests into the property and genuine farewell upon departure ensuring all guests are satisfied with their stay. Agents will inform guests of the package elements while ensuring front desk efficiency, sell park tickets, along with providing the very best guest service.

Responsibilities

• Interacts with guests in a friendly, courteous, and professional manner.
• Registers guests, assigns rooms, checks out guests, arranges for special requests.
• Provides hotel and area information; answers phones.
• Ensures all operating procedures are being followed.
• Dispenses and accounts for package tickets and discount coupons.
• Maintains the safe cash balance throughout the shift while issuing cash to departments.
• Accurately totals guest balances and collects payment.
• Effectively resolves guest concerns and issues with use of minor compensation.
• Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions, and giving directions.
• Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements; reports all unsafe or unusual conditions to supervision.

Requirements

• High school diploma or GED required.
• Valid driver's license.
• Preferably one year of experience in a multi‑faceted guest service environment.
• Strong written and verbal communication skills.
• Ability to pass a background check (if 18 years of age or older), which may include credit, criminal, DMV, previous employment, education, and personal references per company policy, unless prohibited by law.
• Adherence to Cedar Fair's Rules of Conduct, including costuming and grooming standards.
• Meets Cedar Fair's attendance requirements.
• Proper handling of mail, packages, and messages.

Pay

$16.90 per hour

Schedule

Must be available to work nights, weekends, and holiday periods to meet business needs.