Guest Services Agent

Rebel Hotel Company is seeking a Guest Services Agent to deliver friendly, efficient service at Delta Hotels Woodbridge in Iselin, NJ. This on-site, full-time union position reports to the Front Office Manager.

About the Role

The Guest Services Agent ensures a seamless guest experience by handling check-in, check-out, billing, and guest requests while collaborating with hotel departments to maintain Rebel Hotel Company, brand, and union standards.

Responsibilities

• Greet guests and provide professional, friendly service throughout their stay.
• Perform accurate and efficient check-in and check-out procedures.
• Respond promptly and professionally to guest questions, requests, and concerns.
• Process payments, room charges, and guest accounts in accordance with hotel procedures.
• Maintain accurate guest information and front office records.
• Communicate guest needs and requests to appropriate hotel departments.
• Stay knowledgeable about hotel services, amenities, dining, and local attractions.
• Maintain a clean, organized, and professional front desk and lobby area.
• Follow all hotel, brand, company, safety, security, and union procedures.
• Maintain confidentiality of guest information and hotel records.

Requirements

• High School Diploma or GED.
• Previous hotel or guest services experience preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and cash-handling skills.
• Ability to work flexible schedules, including weekends and holidays.

Benefits

• Union wages and benefits in accordance with the applicable collective bargaining agreement.
• Medical, dental, and vision insurance (as applicable).
• 401(k) and/or retirement benefits (as applicable).
• Paid time off and holidays (as applicable).
• Career advancement opportunities within a rapidly growing company.
• Employee hotel discounts and travel benefits (where applicable).

Pay

$20.25 per hour.