Guest Services Agent
About Our Property
At the Pullman Miami Airport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest.
Responsibilities
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Interacts with all guests
- The bell person/guest services attendant will welcome each guest to our hotel
- If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
- You will be escorting and orienting the guest to the front desk for check-in
- You will park and retrieve guests vehicles as requested
- Upon check-in, you will escort the guests and their luggage to their room. You will be explaining our amenities and fun facts they should know about our hotel
- You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests
- Aid the lobby attendant in keeping entrance area clean and organized
- "Be the difference" with all guest and employees and do more than just “the norm"
Requirements
- At least one year in a customer service role with high guest interaction
- A Valid drivers license with no major infractions for 6 months
- Hospitality industry experience is a plus
- Ability to solve problems when they arise
- Ability to work in a team environment is a must
- Pleasant and helpful personality
- Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Excellent verbal communication skills
- Ability to work in a fast-paced setting
- Must be available to work various shifts including weekends and holidays
Qualifications
- Must be available to work various shifts including weekends and holidays
Skills
- Exceptional verbal communication skills
- Ability to work in a fast-paced setting
- Standing for the duration of the shift
Benefits
- Comprehensive health insurance
- Retirement plans
- Paid time off
- On-site wellness programs
- Local discounts
- Employee rates on hotel stays
Pay
$16
Schedule
Full shift standing and going back and forth to the valet lot and different areas of the hotel
Company Information
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.