Hotel Guest Services Agent

Responsibilities

• Checking-in guests and ensuring proper methods of payment are received.
• Note and fulfill special requests and establish accurate information.
• Communicate with all departments regarding in-house VIP and special needs.
• Thoroughly complete all guest transactions.
• Maintain an up-to-date working knowledge of all hotel amenities and special events.
• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
• Interact with the team in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and Hotel policies.
• Maintain the house bank and handle all credit and currency transactions according to Hotel policies and procedures.
• Communicate all pertinent information to Department Managers and Supervisors.
• Follow set procedures on posting, charges, cash handling, deposits, and refunds.
• Solicit guest feedback via appropriate review sites.
• Answer the telephone in a professional manner and assist guests with any reservations, questions, directions to the property, etc.

Requirements

• Must be able to speak, read, write, and understand English.
• Bi-lingual fluency is a plus.
• Proficient skills in mathematics for basic computations.
• Available to work a flexible schedule; mornings, afternoons, weekends, and some holidays.
• Previous cash-handling experience preferred.
• Organizational skills including follow-through, problem-solving, and communication.
• Able to stand and walk for extended periods of time.
• Must be able to lift up to 20 pounds occasionally.
• High school or equivalent education required.
• Previous Hospitality / Hotel Experience is a Plus.