Hotel Guest Service Agent

About the role

Responsible for assisting guests when registering them into the hotel, settling accounts upon check–out and providing information throughout their stay. Works closely with related departments to ensure excellent customer service. Acts as a role model for all front office staff and provides guidance during the shift in the absence of a front desk lead agent.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf, kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round‑the‑clock gaming and indoor entertainment, world‑class amenities, which include two heated pools, a full‑service health spa, various restaurants, including the world‑renowned Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.

Responsibilities

• Greets guests in a warm and friendly manner, using personalized service.
• Registers guests into the hotel following established procedures; works in conjunction with Housekeeping, VIP Services, Hotel Supervisor, and/or Lead Guest Service Agent.
• Performs cashiering functions in a manner as they relate to the hotel following established procedures, including accurate record keeping, posting of charges, billing disputes and cash payment handling.
• Ensures that guest needs and special requests are met - invoking service recovery when appropriate.
• Applies reward credits based on availability and established guidelines.
• Maintains the condition of front desk area.
• Informs guests of events, shows, activities and amenities available within Harrah’s/Caesars Republic.
• Demonstrates a pleasant and enthusiastic demeanor at all times.
• Understands the essential functions of the Housekeeping department.
• Has working knowledge of Rooms Control and VIP services