Guest Services Agent

About the role

Love creating memorable guest experiences and being the person who helps make a stay unforgettable? Trailborn is looking for a Guest Services Agent to join our team.

Responsibilities

• Welcome guests upon arrival and complete check-in while ensuring guest information is accurate
• Answer guest questions and provide information about resort amenities, services, and local attractions
• Handle guest concerns and resolve issues with professionalism and urgency
• Absorb luggage, assist with transportation needs, and other requests
• Maintain a clean, organized, and welcoming front desk and lobby area
• Communicate effectively with team members to ensure a seamless guest experience
• Support additional duties and responsibilities as assigned

Qualifications

• Previous customer service, hospitality, hotel, or resort experience preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Ability to work flexible hours, including weekends and holidays
• Basic computer skills and proficiency with Microsoft Office
• Professional, positive, and guest-focused attitude
• Ability to follow instructions and maintain a high level of integrity and professionalism
• Fluency in a second language, preferably Spanish, is a plus
• Familiarity with hotel reservation systems preferred

Benefits & Perks

• Medical, Dental & Vision Insurance (eligible employees)
• Paid Time Off (eligible employees)
• Holiday Pay (eligible employees)
• 401(k) with Company Match (eligible employees)
• Sick Time (eligible employees)
• Employee Dining Discounts
• Employee Marketplace Discounts

Schedule

Hospitality requires a flexible schedule. Team members may be required to work days, evenings, weekends, holidays, and extended hours based on business needs and seasonal demands.