Guest Services Agent
Job Duties And Responsibilities
- Greets guests as they arrive, focus on personal recognition
- Reviews arrival lists daily and assists in preparing and assembling welcome amenities
- Escorts VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank. Count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/shorts to management
- Keep front desk area clean and organized
- Assisting with lobby activation as needed
- Utilize proper procedures when handling guest PPI data
- Follow checklist when going through check in or check out with guest
- Always retrieve necessary identification documents and form of payment upon arrival
- Attends promptly to guest needs and inquiries
- Perform various other duties as assigned
Education And Experience
- Minimum of one (1) year in Front Desk Operations
- In-depth knowledge of hotel Front Desk operations
- Minimum of High School education
Knowledge, Skills And Abilities
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
Company Information
Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Compensation And Benefits
Compensation Range: $15.00 - $16.00 per hour
Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
Schulte Hospitality Group is an Equal Opportunity Employer.