Guest Services Agent
Four Seasons Hotel Boston · Boston, MA · 1 wk ago
On-siteCustomer Service$32.45/hrFull-time
About the role
Guest Services Agents welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. They also check guests out of the hotel, prepare and explain the bill; respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Responsibilities
- Welcome and register hotel guests
- Explain accommodations and establish credit or payment method
- Check guests out, prepare and explain bills
- Respond to guest requests with personal recommendations and touches
- Achieve maximum customer satisfaction while adhering to Four Seasons policies
Requirements
- Flexible schedule, able to work days, evenings, rotating shifts, weekends and holidays
Qualifications
Commensurate with experience.
Skills
N/A
Benefits
- FREE Medical and Dental insurance for you and your eligible dependents
- Career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company
- Complimentary room nights program
- Complimentary meals at our employee cafeteria
- 401k participation with company matching program
- Complimentary Life insurance
- Vacation & Paid Sick Time Off
- And much more!
Pay
$32.45 per hour
Schedule
N/A
Links
- Learn more about our property and what it is like to work at Four Seasons
- Follow us on Facebook
- Follow us on Twitter
- Connect with us on LinkedIn
- Apply online
Equal Opportunity Employer
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.