Guest Services Agent

About the role

The Lodge is on Fox Island, deep in Kenai Fjords National Park, that is only be accessed via watercraft. Due to the remote nature of our location, our staff must work collaboratively across departments and embrace the opportunity to provide our guests an unparalleled experience by filling in where business needs dictate.

Responsibilities

• Be knowledgeable of daily functions or activities occurring at the Lodge and in area to answer guests’ questions
• Familiarize guests with local activities and lodge services
• Works closely and facilitates information to the Chefs and kitchen crew to assure that guest needs and information are communicated effectively
• Ensure sure that island laundry is transported to the boats and possessed for cleaning
• Ensure that clean island laundry is put away and organized properly
• Keep work areas clean, neat, and organized, including the main housekeeping facilities
• Attend staff meetings and safety meetings
• Inform Supervisor of any additional needs to carry out duties
• Pass on any important information to the KFT Front Desk and to the KFWL manager on duty
• Conduct food and beverage service including setting and preparing the day lodge dining room, setting the buffet line and cleaning up after the meal
• Participate in island cleaning routines to include cleaning guest cabins, clearing tables, washing dishes, tending trash, sweeping, washing windows and cleaning restrooms
• Participate in the provisioning of the island to include loading/unloading supply vessels, conducting inventories, and properly storing items from food to guest luggage

Requirements

• Be flexible and available to work a variety of shifts including days, evenings, weekends and possibly some holidays
• Comfortable working on your feet for extended periods of time in both indoor and outdoor environments
• Some experience working in the tourism/hospitality industry a plus
• Housekeeping or commercial laundry experience a plus
• Strong commitment to working on a team
• Able to be resourceful, flexible and adaptable – go with the flow
• Able to organize and prioritize multiple tasks in a fast-paced environment
• Have solid communication skills, attention to detail and focus on quality
• Have an excellent hospitality mindset and both internal and external guest service skills
• Keep a focus on safety and safe operations
• Desire to embrace remote living with a small tight knit community of coworkers in shared spaces and common rooms with mutual respect and consideration
• TAPs (Training for Alcohol Professionals) card from the state of Alaska. This can be obtained onsite.
• Alexandria Food Worker Card. This can be obtained onsite.
• CPR, First Aid and AED

Qualifications

• Flexible and available to work a variety of shifts including days, evenings, weekends and possibly some holidays
• Comfortable working on your feet for extended periods of time in both indoor and outdoor environments
• Some experience working in the tourism/hospitality industry a plus
• Housekeeping or commercial laundry experience a plus
• Strong commitment to working on a team
• Able to be resourceful, flexible and adaptable – go with the flow
• Able to organize and prioritize multiple tasks in a fast-paced environment
• Have solid communication skills, attention to detail and focus on quality
• Have an excellent hospitality mindset and both internal and external guest service skills
• Keep a focus on safety and safe operations
• Desire to embrace remote living with a small tight knit community of coworkers in shared spaces and common rooms with mutual respect and consideration
• TAPs (Training for Alcohol Professionals) card from the state of Alaska. This can be obtained onsite.
• Alexandria Food Worker Card. This can be obtained onsite.
• CPR, First Aid and AED

Skills

Flexible and adaptable, able to work in a remote, collaborative environment, strong communication skills, attention to detail, focus on quality, excellent hospitality mindset, both internal and external guest service skills, ability to organize and prioritize tasks, focus on safety and operations, desire to embrace remote living, TAPs (Training for Alcohol Professionals) card from the state of Alaska, Alexandria Food Worker Card, CPR, First Aid and AED

Benefits

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Pay

Details TBD

Schedule

Details TBD