Guest Services Agent

About the role

Help create memorable stays at The Westin Riverfront Resort & Spa! As a Guest Services Agent, you'll be at the center of the guest experience—welcoming visitors, solving problems, and ensuring every interaction reflects the exceptional service our resort is known for. If you enjoy connecting with people, thrive in a dynamic environment, and take pride in delivering personalized hospitality, we'd love to meet you.

What You'll Do

• Welcome guests with a friendly, professional approach while delivering seamless check-in and check-out experiences.
• Manage incoming calls, respond to guest requests, and provide timely assistance to both internal departments and external callers.
• Deliver thoughtful, personalized service by anticipating guest needs and resolving questions with confidence and care.
• Coordinate guest requests by communicating with Service Express Runners and hotel teams using the resort's radio communication system.
• Process cash and credit card transactions accurately while maintaining a polished, service-oriented experience at the front desk.

Success In This Role Looks Like

• Legally authorized to work in the United States on an ongoing basis, without a specific end date
• You have previous customer service experience and enjoy interacting with people.
• Experience in a luxury hotel or resort setting helps you hit the ground running but isn't required.

Benefits & Perks

• Generous paid time off, sick time, and the choice between three different health plans for Full Time Year Round employees
• Marriott hotel discounts worldwide
• 401(K) plan with a discretionary employer match
• Career development trainings
• Discounts at Eye Pieces and Venture Sports
• Corporate discounts through Perk Spot
• Sabbatical Program
• $500 referral program
• Employee Assistance Program

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.