Guest Service Representative- Part Time
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to extract substantive info.
Let's parse the posting:
- Opening: "Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!"
- "What's In It For You? When You Join SHG you'll Be Part Of a Team Committed To An Inclusive, Employee-focused Workplace That Is Invested In Your Development. We Want You To Feel Engaged, Empowered, And Excited To Grow With Us. After All, We Believe Our Greatest And Most Valuable Asset Is Our People! SHG provides a Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company And a Robust Benefit Package Including, But Not Limited To: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!"
- "Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants."
- "JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives"
- "EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education"
- "KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills"
- "The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer. Compensation Range 16 Compensation Range 16"
We need to remove boilerplate: EEO, equal-opportunity, scam-warning, application instructions (the hiring process lines maybe considered application instructions? The instruction says remove application instructions. The hiring process lines: "The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment." That's application instructions. Also "Specific compensation and benefit details will be discussed during the interview process." That's also application instruction? Possibly remove. Also "Compensation Range 16 Compensation Range 16" is weird duplicate; maybe it's placeholder; we should not create Pay section unless posting actually states them. It says "Compensation Range 16" but no unit; it's ambiguous. Likely we should not include Pay section because it's not clear. Also "Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy." That's a benefit detail; we could include in Benefits section. However the instruction says never create Benefits sections unless posting actually states them. It does state benefits earlier (list). So we can include Benefits.
We need to decide sections: About the role (maybe mission/culture), Responsibilities (job duties), Requirements (education/experience), Skills (knowledge, skills, abilities), Benefits (list of perks). Possibly also "About the company". But we should prefer few substantive sections over many thin ones. Could combine About the role and About the company into one "About the role" or "About Schulte Hospitality Group". But the instruction list includes About the role as example. We'll use About the role for mission/culture/company overview.
Responsibilities: list duties.
Requirements: education and experience.
Skills: knowledge, skills and abilities.
Benefits: list of perks.
We should not include Pay or Schedule sections because not clearly stated.
We need to use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include each duty as a list item, each requirement, each skill, each benefit.
We need to remove duplicated lines: "Perform various other duties as assigned" appears twice; we should keep only one instance.
Also "Compensation Range 16 Compensation Range 16" is duplicate and unclear; we should drop it as it's not substantive.
Also remove EEO line.
Also remove hiring process lines.
Also remove "This job description is only intended to provide a general description of the benefits and compensation applicable to this position." That's boilerplate.
Also remove "Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy." Actually that's a benefit detail but it's already covered in benefits list (Paid Time Off). Might be redundant but we can keep as part of benefits list; but we already have Paid Time Off in benefits list. We'll keep it as part of benefits list; but we should not duplicate.
Now let's extract substantive content.
About the role / company:
- Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! (but we shouldn't repeat job title as heading; but we can include this sentence in prose.)
- SHG is an organization whose success is rooted in its service culture.
- Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.
- We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
- What's In It For You? When You Join SHG you'll Be Part Of a Team Committed To An Inclusive, Employee-focused Workplace That Is Invested In Your Development. We Want You To Feel Engaged, Empowered, And Excited To Grow With Us. After All, We Believe Our Greatest And Most Valuable Asset Is Our People!
- SHG provides a Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company And a Robust Benefit Package Including, But Not Limited To: (then list benefits)
- Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
We could combine the mission etc into About the role.
Now Responsibilities list:
- Greets guests as they arrive, focus on personal recognition
- Reviews arrival lists daily and assists in preparing and assembling welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank. Count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/shorts to management.
- Keep front desk area clean and organized.
- Assisting with lobby activation as needed.
- Utilize proper procedures when handling guest PPI data.
- Follow checklist when going through check in or check out with guest.
- Always retrieve necessary identification documents and form of payment upon arrival.
- Attends promptly to guest needs and inquiries
- Perform various other duties as assigned to meet business objectives
We need to ensure grammar: maybe keep as is.
Now Requirements (Education and Experience):
- Minimum of one (1) year in Front Desk Operations
- In-depth knowledge of hotel Front Desk operations
- Minimum of High School education
Now Skills (Knowledge, Skills and Abilities):
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
Now Benefits list (from the "What's In It For You?" section):
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Parental Leave
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Also "Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company" could be considered benefits but it's more descriptive; we could include as prose in Benefits section or as list items. The instruction: use
- for any list of duties/requirements/benefits. So we should list each benefit as
- . The phrase
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to extract substantive info. Let's parse the posting: - Opening: "Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!" - "What's In It For You? When You Join SHG you'll Be Part Of a Team Committed To An Inclusive, Employee-focused Workplace That Is Invested In Your Development. We Want You To Feel Engaged, Empowered, And Excited To Grow With Us. After All, We Believe Our Greatest And Most Valuable Asset Is Our People! SHG provides a Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company And a Robust Benefit Package Including, But Not Limited To: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!" - "Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants." - "JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives" - "EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education" - "KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills" - "The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer. Compensation Range 16 Compensation Range 16" We need to remove boilerplate: EEO, equal-opportunity, scam-warning, application instructions (the hiring process lines maybe considered application instructions? The instruction says remove application instructions. The hiring process lines: "The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment." That's application instructions. Also "Specific compensation and benefit details will be discussed during the interview process." That's also application instruction? Possibly remove. Also "Compensation Range 16 Compensation Range 16" is weird duplicate; maybe it's placeholder; we should not create Pay section unless posting actually states them. It says "Compensation Range 16" but no unit; it's ambiguous. Likely we should not include Pay section because it's not clear. Also "Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy." That's a benefit detail; we could include in Benefits section. However the instruction says never create Benefits sections unless posting actually states them. It does state benefits earlier (list). So we can include Benefits. We need to decide sections: About the role (maybe mission/culture), Responsibilities (job duties), Requirements (education/experience), Skills (knowledge, skills, abilities), Benefits (list of perks). Possibly also "About the company". But we should prefer few substantive sections over many thin ones. Could combine About the role and About the company into one "About the role" or "About Schulte Hospitality Group". But the instruction list includes About the role as example. We'll use About the role for mission/culture/company overview. Responsibilities: list duties. Requirements: education and experience. Skills: knowledge, skills and abilities. Benefits: list of perks. We should not include Pay or Schedule sections because not clearly stated. We need to use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include each duty as a list item, each requirement, each skill, each benefit.
We need to remove duplicated lines: "Perform various other duties as assigned" appears twice; we should keep only one instance.
Also "Compensation Range 16 Compensation Range 16" is duplicate and unclear; we should drop it as it's not substantive.
Also remove EEO line.
Also remove hiring process lines.
Also remove "This job description is only intended to provide a general description of the benefits and compensation applicable to this position." That's boilerplate.
Also remove "Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy." Actually that's a benefit detail but it's already covered in benefits list (Paid Time Off). Might be redundant but we can keep as part of benefits list; but we already have Paid Time Off in benefits list. We'll keep it as part of benefits list; but we should not duplicate.
Now let's extract substantive content.
About the role / company:
- Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! (but we shouldn't repeat job title as heading; but we can include this sentence in prose.)
- SHG is an organization whose success is rooted in its service culture.
- Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.
- We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
- What's In It For You? When You Join SHG you'll Be Part Of a Team Committed To An Inclusive, Employee-focused Workplace That Is Invested In Your Development. We Want You To Feel Engaged, Empowered, And Excited To Grow With Us. After All, We Believe Our Greatest And Most Valuable Asset Is Our People!
- SHG provides a Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company And a Robust Benefit Package Including, But Not Limited To: (then list benefits)
- Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
We could combine the mission etc into About the role.
Now Responsibilities list:
- Greets guests as they arrive, focus on personal recognition
- Reviews arrival lists daily and assists in preparing and assembling welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank. Count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/shorts to management.
- Keep front desk area clean and organized.
- Assisting with lobby activation as needed.
- Utilize proper procedures when handling guest PPI data.
- Follow checklist when going through check in or check out with guest.
- Always retrieve necessary identification documents and form of payment upon arrival.
- Attends promptly to guest needs and inquiries
- Perform various other duties as assigned to meet business objectives
We need to ensure grammar: maybe keep as is.
Now Requirements (Education and Experience):
- Minimum of one (1) year in Front Desk Operations
- In-depth knowledge of hotel Front Desk operations
- Minimum of High School education
Now Skills (Knowledge, Skills and Abilities):
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
Now Benefits list (from the "What's In It For You?" section):
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Parental Leave
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Also "Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company" could be considered benefits but it's more descriptive; we could include as prose in Benefits section or as list items. The instruction: use
- for any list of duties/requirements/benefits. So we should list each benefit as
- . The phrase
for prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include each duty as a list item, each requirement, each skill, each benefit. We need to remove duplicated lines: "Perform various other duties as assigned" appears twice; we should keep only one instance. Also "Compensation Range 16 Compensation Range 16" is duplicate and unclear; we should drop it as it's not substantive. Also remove EEO line. Also remove hiring process lines. Also remove "This job description is only intended to provide a general description of the benefits and compensation applicable to this position." That's boilerplate. Also remove "Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy." Actually that's a benefit detail but it's already covered in benefits list (Paid Time Off). Might be redundant but we can keep as part of benefits list; but we already have Paid Time Off in benefits list. We'll keep it as part of benefits list; but we should not duplicate. Now let's extract substantive content. About the role / company: - Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! (but we shouldn't repeat job title as heading; but we can include this sentence in prose.) - SHG is an organization whose success is rooted in its service culture. - Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. - We are passionate hoteliers eager to add like-minded people to our rapidly growing team! - What's In It For You? When You Join SHG you'll Be Part Of a Team Committed To An Inclusive, Employee-focused Workplace That Is Invested In Your Development. We Want You To Feel Engaged, Empowered, And Excited To Grow With Us. After All, We Believe Our Greatest And Most Valuable Asset Is Our People! - SHG provides a Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company And a Robust Benefit Package Including, But Not Limited To: (then list benefits) - Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. We could combine the mission etc into About the role. Now Responsibilities list: - Greets guests as they arrive, focus on personal recognition - Reviews arrival lists daily and assists in preparing and assembling welcome amenities - Escort VIPs to room and check them in prior to arrival - Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed - Responsible for issued bank. Count bank at beginning and end of shift. - Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/shorts to management. - Keep front desk area clean and organized. - Assisting with lobby activation as needed. - Utilize proper procedures when handling guest PPI data. - Follow checklist when going through check in or check out with guest. - Always retrieve necessary identification documents and form of payment upon arrival. - Attends promptly to guest needs and inquiries - Perform various other duties as assigned to meet business objectives We need to ensure grammar: maybe keep as is. Now Requirements (Education and Experience): - Minimum of one (1) year in Front Desk Operations - In-depth knowledge of hotel Front Desk operations - Minimum of High School education Now Skills (Knowledge, Skills and Abilities): - Basic computer skills - Ability to communicate effectively verbally and in writing - Ability to exceed expectations of guests and team members - Excellent time management skills Now Benefits list (from the "What's In It For You?" section): - Work Today, Get Paid today, with Daily Pay! - Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! - Multiple Health Insurance and Life Insurance options - 401k Plan + Company Match - Paid Parental Leave - Paid Time Off - Holiday Pay - Pet Insurance - Employee Assistance Program - Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Also "Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company" could be considered benefits but it's more descriptive; we could include as prose in Benefits section or as list items. The instruction: use
- for any list of duties/requirements/benefits. So we should list each benefit as
- . The phrase