Guest Service Representative - Part Time

About the role

Olympia Hospitality is a values‑driven organization that fosters a fun, supportive environment where growth never stops and success is celebrated together. Guided by continuous improvement, accountability, concern for others, and trust, the company creates a culture of collaboration and integrity. The Guest Service Representative maximizes revenue and creates value by providing excellent customer service throughout the guest experience, including reservation sales, check‑in, check‑out, and problem resolution.

Responsibilities

• Greet guests upon arrival and ensure a smooth check‑in process.
• Provide information about the hotel’s amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Stay informed about developments in the hospitality industry and participate in required training programs.

Skills Required

• High‑level customer service and effective communication with guests and team members.
• Ability to follow instructions and learn quickly.
• Strong attention to detail.
• Composure under pressure.
• Very good phone etiquette.

Experience / Education

• Prior customer service experience is preferred.
• High school diploma and/or equivalent work experience preferred, but not required.

Physical Demands

• Extended periods of walking and standing, with some bending and lifting.
• Reasonable accommodations may be made to enable eligible employees to perform essential functions.

Benefits

• Exclusive hotel travel discounts for team members.
• Additional benefits may be available based on property‑specific locations.