Guest Service Representative - Part Time

Inn on Boltwood · Harrisonburg, VA · 1 mo ago

OTHRFull-time

About the role

We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. We believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community.

Responsibilities

Greet guests upon arrival and ensure a smooth check-in process.
Provide information about the hotel's amenities, services, and local attractions.
Respond promptly to guest inquiries via phone, email, or in person.
Handle reservations, cancellations, and modifications accurately and efficiently.
Process payments and maintain accurate records of guest transactions.
Address guest concerns and resolve issues promptly to ensure satisfaction.
Coordinate with other departments to fulfill guest requests and preferences.
Maintain a clean and organized front desk area.
Assist with luggage handling and transportation arrangements as needed.
Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
Provide exceptional customer service to enhance the overall guest experience.
Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Provide high-level customer service
Communicate effectively with guests and team members
Follow instructions
Ability to learn quickly
Pay attention to detail
Maintain composure when working under pressure
Demonstrates very good phone skills

Qualifications

Prior customer service experience is preferred
High school diploma and/or equivalent work experience preferred, but not required

Physical Demands: This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.

Benefits