Guest Service Representative (FT) - Graduate State College

Job Duties And Responsibilities

• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
• Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
• Escorts VIPs to room and check them in prior to arrival
• Answers the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issuing and counting the bank at beginning and end of shift
• Ensures that all cash drops are done in accordance with proper cash handling procedures and reports all cash over/shorts to management
• Maintains front desk area to be clean and organized
• Assists with lobby activation as needed
• Utilizes proper procedures when handling guest PPI data
• Understands the key points to communicate for a Graduate Arrival experience
• Fulfills responsibilities with ownership and professionalism in resolving guest complaints
• Actively participates in Front Desk upsell program
• Retrieves necessary identification documents and form of payment upon guest arrival
• Other duties as assigned

  Education And Experience

  • Prior Customer Service Experience
  • High School Diploma/GED

  Knowledge, Skills And Abilities

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Excellent time management skills

  Benefits/ Perks

  • Work today, get paid today, with Daily Pay!
  • Free telemedicine and virtual mental health care access for all team members starting day one!
  • Multiple health insurance and life insurance options
  • 401k plan + company match
  • Paid time off for eligible team members
  • Holiday pay/ paid holidays
  • Pet insurance
  • Employee Assistance Program
  • Discounted hotel rooms
  • Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

  Company Information

  • The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.
  • This job description is only intended to provide a general description of the benefits and compensation applicable to this position.
  • Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.
  • Specific compensation and benefit details will be discussed during the interview process.
  • Collegiate Hotel Group is an Equal Opportunity Employer.

  Compensation Range

  • $16 - $18