Guest Services Representative (FT) - Graduate Hotel East Lansing

Job Duties And Responsibilities

• Greets guests as they arrive, focusing on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escorts VIPs to their rooms and checks them in prior to arrival.
• Answers the telephone within three rings with a smile and answers questions accordingly or transfers as needed.
• Responsible for issuing the bank. Counts the bank at the beginning and end of each shift. Ensures all cash drops are done according to proper cash handling procedures and reports any cash overages or shortages to management.
• Keeps the front desk area clean and organized.
• Assists with lobby activation as needed.
• Utilizes proper procedures when handling guest PPI data.
• Follows a checklist when going through check-in or check-out with guests.
• Always retrieves necessary identification documents and forms of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Performs various other duties as assigned.

Education And Experience

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Knowledge, Skills And Abilities

• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Excellent time management skills.

Benefits

• Rewarding, fun, and flexible work environment.
• Exciting perks including free telemedicine and virtual mental health care access, multiple health insurance and life insurance options, a robust benefit package including a 401k plan with company match, paid parental leave, paid time off, holiday pay, pet insurance, employee assistance program, and discounts on event tickets, electronics, and gym memberships.
• Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.

About the Role

Graduate Hotel East Lansing is seeking a dynamic, service-oriented Guest Service Representative to join their team. SHG is an organization committed to hospitality, respect, authenticity, and continuous improvement. They are looking for like-minded individuals to contribute to their growing team.

Qualifications

Minimum of one (1) year in Front Desk Operations. In-depth knowledge of hotel Front Desk operations. Minimum of High School education.

Skills

Basic computer skills. Ability to communicate effectively verbally and in writing. Excellent time management skills.

Benefits

• Rewarding, fun, and flexible work environment.
• Exciting perks including free telemedicine and virtual mental health care access, multiple health insurance and life insurance options, a robust benefit package including a 401k plan with company match, paid parental leave, paid time off, holiday pay, pet insurance, employee assistance program, and discounts on event tickets, electronics, and gym memberships.
• Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.