Guest Service Representative / F&B Attendant, Part-Time

About the role

This hands-on position supports both Front Desk and Bistro operations, helping deliver exceptional hospitality experiences for our guests. Our team members are friendly, professional, and team-oriented, with high standards and a passion for exceeding guest expectations every day.

Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
• Communicate effectively with guests and fellow team members
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline
• Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
• Take guest food and beverage orders, enter them into the POS system, and process payments
• Prepare coffee, alcoholic and non-alcoholic beverages, and light food items as ordered
• Ran food and beverages to guest tables and check in with guests to ensure satisfaction
• Maintain a clean, organized, and welcoming Bistro and dining area
• Buss tables, wipe down and reset tables for incoming guests
• Assist with cleaning duties including mopping, sweeping, and dusting to maintain health code standards
• Complete opening, closing, and side work duties as assigned
• Maintain sanitation standards and adhere to all food safety requirements
• Requisition dining room supplies and transport items from storage as needed

Qualifications

• High school diploma or equivalent
• Experience in a customer service or hospitality environment preferred
• Ability to work flexible hours, including weekends and holidays
• Excellent communication skills, both verbal and written
• Basic computer skills, including proficiency with Microsoft Office applications
• Knowledge of food service operations and food safety regulations

Skills

• Customer service orientation
• Attention to detail
• Time management and multitasking abilities
• Problem-solving skills
• Team player mentality

Benefits, Travel Perks & More

• 401(k), Vacation and Sick Leave are offered with this position to full-time Team Members, along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range

$17.00-$18.00 per hour