Guest Service Representative (part-time)

Overview

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Responsibilities

• Raise and maintain Atlantis Guest Service skills to establish four-star standards
• Increase Hotel revenue through commissionable opportunities
• Work in a fast-paced, high-volume environment
• Follow all company policies and procedures
• Maintain a polite and professional demeanor at all times
• Retrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred
• Handle guests' mail, recording guests' comments, and restocking supplies
• Other duties as assigned

Qualifications

• Must also be able to handle large amounts of currency accurately and efficiently
• Able to communicate effectively in a positive/upbeat fashion
• Interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
• Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors