Guest Service Representative (Part Time)

About the Role

As a Guest Service Representative, you’ll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a difference.

Responsibilities

• Provide helpful service: greet guests, answer questions, address concerns, and handle each interaction with professionalism and care
• Lead by example: reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations
• Utilize leadership tools including ten tile evaluations, Coach's Reminder Card, Cashier Daily, Cashier Reference Information Binders, and Guest Service OPPS Manual
• Oversee operations: monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality
• Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team
• Monitor and adjust: efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees
• Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand
• Enforce labor laws: ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times
• Optimize scheduling: adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%
• Communicate with shift managers: quickly notify them when assistance is required and when handling guest service responsibilities at the checkout lanes
• Manage lane flow: open additional checkout lanes as needed to ensure a smooth guest experience during busy periods
• Keep a cash drawer readily available for personal use when necessary
• Track attendance: utilize the GSR Shift Report to effectively communicate and document lateness or absences
• Cart management: ensure sufficient cart availability by monitoring and managing cart collection and running processes
• Honor commitments: regular, timely attendance in compliance with the work schedule, with adequate notice to find a replacement for occasional absences
• Support the team with other duties as assigned

Qualifications

• Strong leadership skills
• Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment
• Proven problem-solving skills to resolve guest concerns using effective communication and professionalism
• Organizational talent with capability to juggle multiple priorities and adjust schedules as needed to meet business demands
• Commitment to mentoring others and fostering a collaborative team environment

Physical Demands

• Ability to stand in place for long periods of time
• Walk in the store; bend, stoop and kneel regularly
• Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment
• Physical ability to move/handle boxes of merchandise and fixtures throughout the store, which entails lifting
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed

Schedule

The Guest Service Representative is a part-time position. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual's availability.

Benefits

• Associate discount: 15% off grocery purchases for you and your immediate household
• Weekly pay
• Premium pay: $1 per hour premium on Sundays and select holidays for part-time store associates
• Two-week advanced scheduling for greater predictability and flexibility
• Vision insurance (part-time and full-time associates eligible)
• Two dental coverage options (part-time and full-time associates eligible)
• 3 weeks of paid parental leave
• Fitness reimbursement program offering savings off fitness membership fees
• EAP (Employee Assistance Program) and LEAPCare Care Coaches providing confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety
• 401(k) with annual discretionary company match