Guest Service Representative (Part Time)

About the role

Festival Foods is a Wisconsin grocer operating more than 40 full‑service supermarkets across the state. We are committed to giving back to the communities we serve and providing guests with exceptional service and value. Join our team as a Part‑Time Guest Service Representative (GSR) and help create a welcoming environment for guests.

Responsibilities

• Provide helpful service: greet guests, answer questions, address concerns, and handle each interaction with professionalism and care.
• Lead by example: reinforce company culture, uphold guest service standards, and guide Guest Service associates (service desk, cashiers, baggers, cart runners) using leadership tools such as ten‑tile evaluations, Coach’s Reminder Card, Cashier Daily, reference binders, and the Guest Service OPPS Manual.
• Oversee operations: monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.
• Support guests and team: direct guests, manage checkout lines, provide timely overrides or assistance to the Guest Service team.
• Monitor & adjust: efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.
• Maintain staffing levels: proactively manage coverage by calling in additional team members when needed.
• Enforce labor laws: schedule minor employees for breaks, lunches, and clock‑out times in strict accordance with legal guidelines.
• Optimize scheduling: adjust daily schedules based on sales, item movement, and guest traffic to keep productivity at 100%.
• Communicate with shift managers: quickly notify them when assistance is required or when handling guest service responsibilities at checkout lanes.
• Manage lane flow: open additional checkout lanes as needed and keep a cash drawer readily available for personal use when necessary.
• Track attendance: utilize the GSR Shift Report to document lateness or absences.
• Cart management: ensure sufficient cart availability by monitoring and managing cart collection and running processes.
• Honor commitments: maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.
• Support the team: perform other duties as assigned.

What We’re Looking For

• Strong leadership with the ability to inspire and manage a team in a fast‑paced environment.
• Excellent communication and interpersonal skills.
• Problem‑solving skills; proven ability to resolve guest concerns professionally.
• Organizational talent; capability to juggle multiple priorities and adjust schedules as needed.
• Commitment to teamwork and training; a desire to mentor others and foster a collaborative environment.
• Physical ability to stand for extended periods, walk the store, bend, stoop, kneel, lift boxes and fixtures, and operate equipment with fine finger dexterity and eye‑hand‑foot coordination.
• Flexibility to work varied hours/days, including nights, weekends, and holidays, as needed.

Physical Demands and Work Environment

The role requires standing for long periods, walking throughout the store, and regular bending, stooping, and kneeling. Associates must have fine finger and broad manual dexterity, as well as eye‑hand‑foot coordination to operate equipment. Lifting and moving boxes or fixtures is required. Reasonable accommodations may be made for individuals with disabilities.

Work Schedule

This is a part‑time position. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on the associate’s availability.

Pay

• Hourly associates are paid weekly.
• Part‑time store associates receive a $1 per hour premium on Sundays and select holidays.
• Full‑time store associates receive time‑and‑a‑half on Sundays and select holidays.

Benefits

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Two‑week advanced scheduling for better planning and flexibility.
• Vision and dental insurance options for part‑time and full‑time associates.
• Support programs including 3 weeks paid parental leave, fitness‑membership reimbursement, Employee Assistance Program, and LEAPCare Care Coaches for personal and family concerns.
• 401(k) retirement plan with an annual discretionary employer match.

Location: 30 Copeland Ave, La Crosse, WI 54603