Guest Service Representative (Part Time)

About the role

Festival Foods is a Wisconsin grocer operating more than 40 full‑service supermarkets across the state. The company is committed to giving back to the communities it serves and providing guests with exceptional service and value. The Guest Service Representative (GSR) reports to the Guest Services Manager and works part‑time at the Baraboo store (615 Linn Street, Baraboo WI 53913). The role focuses on delivering friendly, efficient service at the front guest service desk, assisting guests, and leading a team of associates.

Responsibilities

• Provide helpful service by greeting guests, answering questions, and addressing concerns with professionalism and care.
• Lead by example: reinforce company culture, uphold guest service standards, and guide Guest Service associates (service desk, cashiers, baggers, cart runners) using leadership tools such as ten‑tile evaluations, Coach’s Reminder Card, Cashier Daily, and the Guest Service OPPS Manual.
• Oversee operations: monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.
• Support the team: direct guests, manage checkout lines, provide timely overrides or assistance, and keep a cash drawer available for personal use when necessary.
• Manage staff schedules efficiently, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.
• Maintain staffing levels by calling in additional team members to cover absences or increased demand.
• Enforce labor laws for minors, scheduling breaks, lunches, and clock‑out times in accordance with legal guidelines.
• Optimize scheduling by adjusting daily schedules based on sales, item movement, and guest traffic to keep productivity at 100%.
• Communicate quickly with Shift Managers when assistance is required or when handling guest service responsibilities at checkout lanes.
• Manage lane flow by opening additional checkout lanes as needed to ensure a smooth guest experience during busy periods.
• Track attendance using the GSR Shift Report to document lateness or absences.
• Cart management: monitor and manage cart collection and running processes to ensure sufficient cart availability.
• Honor commitments through regular, timely attendance and providing adequate notice to find replacements for occasional absences.
• Perform other duties as assigned.

Requirements

• Strong leadership with excellent communication and interpersonal skills.
• Proven problem‑solving ability to resolve guest concerns professionally.
• Organizational talent to juggle multiple priorities and adjust schedules as needed.
• Commitment to mentoring others and fostering a collaborative team environment.
• Physical ability to stand for extended periods, walk the store, bend, stoop, kneel, lift boxes and fixtures, and operate equipment with fine finger and broad manual dexterity.
• Availability to work varied hours/days, including nights, weekends, and holidays.

Benefits

• Associate Discount – 15% off grocery purchases for you and your immediate household.
• Vision and Dental Insurance – eligible for vision coverage and two dental plan options.
• Support programs – 3 weeks paid parental leave, fitness reimbursement, Employee Assistance Program, and LEAPCare Care Coaches for personal and family well‑being.
• Retirement savings – 401(k) plan with an annual discretionary match.

Pay

• Hourly associates are paid weekly.
• Part‑time store associates receive a $1 per hour premium on Sundays and select holidays.

Schedule

The Guest Service Representative position is part‑time. Work hours may include mornings, afternoons, evenings, weekends, and holidays, based on the individual’s availability.