Guest Service Representative (Part Time)

About the role

We are a Wisconsin grocer dedicated to serving communities and providing exceptional service and value. We operate +40 full-service supermarkets across Wisconsin. This role is part-time, working afternoons, evenings until 9:30 pm, and one weekend day per week. Applicants must be 18 years or older.

Responsibilities

• Provide helpful service, including friendly greetings, answering questions, and addressing guest concerns.
• Lead by example, reinforcing company culture and guest service standards.
• Utilize leadership tools such as ten tile evaluations, Coach's Reminder Card, Cashier Daily, Cashier Reference Information Binders, and Guest Service OPPS Manual.
• Oversee operations, monitor guest service activity, ensure compliance with procedures, and maintain department cleanliness and functionality.
• Support by supporting the team, managing checkout lines, and handling guest service responsibilities.
• Maintain staffing levels, adjust operations based on business needs, and ensure compliance with labor laws.
• Optimize scheduling, communicate with shift managers, and manage lane flow.
• Manage cart availability and honor commitments.

Requirements

To succeed as a Guest Service Representative (GSR), you should have strong leadership, excellent communication and interpersonal skills, problem-solving abilities, organizational talent, teamwork, and training.

Qualifications

Strong leadership, excellent communication and interpersonal skills, proven ability to resolve guest concerns, capability to juggle multiple priorities, commitment to mentoring others, and physical ability to stand for extended periods, walk, bend, stoop, and kneel regularly.

Skills

Customer service, hospitality, front desk agent, leadership skills, problem-solving, organizational talent, teamwork, physical demands, and work environment.

Benefits

Associate Discount (15% off grocery purchases), Weekly Pay & Premium Pay, Two-Week Advanced Scheduling, Vision & Dental Insurance, Parental Leave, Fitness Reimbursement Program, EAP (Employee Assistance Program), LEAPCare Care Coaches, 401(k) Plan with annual discretionary match.

Pay

Hourly associates are paid weekly, with a $1 premium per hour on Sundays and select holidays. Full-time store associates receive time and a half on Sundays and select holidays.

Schedule

The Guest Service Representative is a part-time position with flexible hours including mornings, afternoons, evenings, weekends, and holidays within the individual’s availability.