Guest Service Rep-Full Time-Silver Legacy (Reno)
Caesars Entertainment · Reno, NV · 1 wk ago
On-siteCustomer ServiceFull-time
Responsibilities
- Runs referral/denial reports, leaves messages at appropriate rooms
- Distributes a list of the rooms with outstanding balances, to the Manager on Duty (MOD)
- Answers incoming calls within three rings and performs callbacks
- Responsible for Non-Zero reports
- Applies guest charges or comps to reservations and follows up with hosts to ensure guest services
- Responsible for mail and fax distribution to the department
- Responsible for the completion of all applicable credit card authorizations
- Adhere to Payment Card Industry Data Security Standards (PCI Compliance)
- Handles all billing disputes for the guest, business, account tracking, posting credit cards and credit card refunds
- Works with sales and group sales to make sure all billing inquiries are handled
- Acts as a role model to other team members and always presents oneself as a credit to THE ROW and encourages others to do the same
Qualifications
- Excellent communication skills with the ability to read, write and communicate verbally in English
- Able to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel
- Able to understand and comply with all company and departmental rules, regulations, policies and procedures
- Able to establish and maintain effective working relationships with staff and Guests
- High School diploma or equivalent
Additional Requirements
- Work is performed in an office environment
- Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated
- Contact with staff and guests is necessary
- Position requires Team Member to enter and exit from the Team Member entrance which entails 4 flights of stairs (40 steps)
- Requires constant sitting and standing
- Communication via use of telephone
- Frequent use of office equipment, such as computer, fax, calculator, and multi-line phone system
- Reaching up to 24 inches
- Hand/eye coordination and normal vision range with absence of color blindness