Guest Service Manager

Full-time, onsite position at Bethany Home in Waupaca, WI.

About the role

The Guest Service Manager oversees all front-of-house food and beverage operations across Bethany's senior living campus. The role is responsible for ensuring high-quality dining experiences for residents, families, guests, and catered events while leading, training, scheduling, and supervising dining staff. The position works closely with the Food & Beverage Director and Kitchen Manager to maintain service excellence, resident satisfaction, food safety compliance, and operational efficiency.

Responsibilities

• Leadership & Staff Management
  • Supervise, train, coach, and schedule dining service staff.
  • Monitor employee performance and ensure adherence to policies and procedures.
  • Take corrective action when needed.
  • Maintain an active presence on the dining floor during service.
• Dining & Guest Experience
  • Ensure restaurant-quality food service and presentation.
  • Oversee dining operations across all campus locations.
  • Interact regularly with residents and guests to ensure satisfaction.
  • Address resident concerns and resolve service issues promptly.
  • Gather and utilize feedback from residents, families, and staff to improve service.
• Operations & Quality Control
  • Monitor timeliness, appearance, temperature, and portion control of meals.
  • Verify the resident's dietary information and communicate any changes to staff.
  • Ensure compliance with nutritional standards and special diet requirements.
  • Maintain accurate records and operational consistency.
• Food Safety & Compliance
  • Follow and enforce HACCP food safety procedures.
  • Ensure proper food handling, labeling, storage, and sanitation.
  • Conduct inspections of service equipment and dining areas.
  • Coordinate maintenance requests when needed.
• Events & Catering
  • Assist in planning, setting up, and executing catered events and special functions.
  • Support the Kitchen Manager and Food & Beverage Director as needed.

Requirements

• High school diploma or equivalent.
• Minimum 5 years of relevant food service or hospitality experience.
• Minimum 3 years of management experience.
• ServeSafe certification or the ability to obtain within 90 days.
• Strong leadership, communication, customer service, and problem-solving skills.
• Understanding of senior living environments and older adults' needs.

Benefits

• Competitive wages starting at $20.00/hour.
• Health, dental, and vision insurance.
• 403B retirement plan with employer matching.
• Life insurance & short-term disability.
• Generous paid time off (PTO).
• On-site perks:
  • Wellness center access (with employee discount).
  • On-site restaurant Bleu Barn – employees get 50% off.
• Flexible scheduling with no mandated overtime.

Schedule

• 6:00 am to 2:30 pm or 10:30 am to 7:00 pm.

About Us

Located on the shores of beautiful Shadow Lake in Waupaca, Wisconsin, Bethany is a faith-based, non-profit senior living community that provides a nurturing Christian environment and a continuum of care that responds to individual needs and choices at all life stages. Our care model includes independent living, assisted living, skilled nursing care, and rehabilitation. Bethany has a rich legacy of providing exceptional care for over 130 years. Our core values of Stewardship, Empowerment, Respect, Vision, Integrity, Compassion, and Excellence (S.E.R.V.I.C.E) continually inspire us to reach new heights in senior living.